King's College London

THIS VACANCY IS OPEN TO INTERNAL APPLICANTS ONLY

About King's:

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the role:

The Head of Student Conduct & Appeals leads on the delivery of the service and its associated processes. They are responsible for the management of the team, including casework supervision, liaising with the Office of the Independent Adjudicator and providing expert knowledge and support to colleagues across the university in relation to the university’s processes.

The Head of Student Conduct and Appeals (Academic Misconduct)  works closely with other G7s staff within the team (Head of SCA, Non-Academic Misconduct and Head of Support for Study) and within and across other teams and functions, engaging with a wide-range of colleagues across King’s to drive a positive and transformative impact on the student experience. This includes ensuring:

•         that services are delivered efficiently and consistently across King’s;

•         the mutual role of service users and those delivering services are understood so that the services deliver value and impact;

•         the key measures of service effectiveness reflect the reality on the ground;

•         the mutual dependencies of services across and within functions are managed to embed a culture of service, transparency and continuous improvement across King’s.

We are looking for an individual who shares our aspirations and our values, who is comfortable working operationally and using data driven approach who understand how to deliver effective services to students and other end-users, and who is equipped to work in a high volume, complex and fast-paced environment.

This is an exciting opportunity for candidates looking to support this essential service area and who wish to utilise their skills and expertise in academic policy, regulations and in supporting students.

This is a full time post (35 hours per week), and you will be offered an indefinite contract.

About you:

Essential criteria

• Relevant work experience and/or education. We think a wide range of different work experiences could support you in this role. Relevant work experience could be working with or managing student conduct and appeals. Relevant educational experience might include higher education in law or a related discipline. 
• Authoritative understanding of the regulatory environment relating to student conduct, appeals and complaints (including fitness to practice) in higher education or similar field.
• Experience of effectively managing performance across a team to deliver team objectives; developed team management and team leadership skills; Proven track record of successfully managing and developing small teams in a line management role.
• Experience of managing and processing a large and complex caseload across a team to achieve service targets and quality standards.
• Experience of leading complex investigations; conducting interviews, drafting complex reports and successfully implementing outcomes.
• Ability to handle difficult people and stressful situations, applying tact and sensitivity, and able to negotiate effectively and mediate between parties.
• Ability to build and sustain relationships across a diverse organisation and with external stakeholders.
• Ability to identify areas for continual service improvement and bring forward proposals for change.
• Outstanding oral and written communication skills and ability to convey clear and accurate advice on relevant legislation and complex procedures.
• Proactive flexible approach, willingness to take on and lead new tasks and responsibilities.
• Confident, resourceful and incisive approach, able to make difficult decisions effectively under pressure.
• Understanding of and commitment to confidentiality and Data Protection and its interaction with safeguarding measures.

Further information

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers review your application, please take a look at our ‘How we Recruit’ pages.

Interviews are due to be held during the week commencing 15th September 2025.