King's College London

About Us

King’s is a collaborative environment where people are helpful. Our colleague would be expected to fit into that and to contribute to it. King’s is a large university spread across central London on both sides of the Thames.  The Institute of Pharmaceutical Science (IPS) is currently located about 300 m from Waterloo Station. The post will work with an academic team in the Centre for Pharmaceutical Medicine Research (CPMR) which has a mission to  improve the medicine development and life-cycle process for the benefit of patients, health systems, researchers and industry. It achieves this mission through world-class education and research activities. CPMR has strong collaborations with the pharmaceutical industry and clinical investigators. It works closely with ‘King’s Health Partners’, a partnership between the university, NHS hospitals (Guy’s, St.Thomas’s, and King’s College Hospital, and local NHS trusts.  There are phase 1 (normal volunteer and patient) clinical research units with a GMP-qualified manufacturing facility at the Guy’s site.   

About The Role

We are seeking a motivated operations officer to support the delivery of online post-graduate taught programmes. They must have experience of supporting education in a University setting. We require a skilled administrator who will positively contribute to our world-class education environment at King’s. The applicant must have experience of student tracking tools and online education interfaces. They need to have excellent interpersonal skills, cultural sensitivity and attention to detail.

This is a part time post (50% FTE), and you will be offered a contract until September 2027.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences. 
2. Excellent time management and organisational skills with the ability to plan effectively across competing priorities and work to tight deadlines. 
3. Excellent attention to detail with methodical, exacting standards of written and numerical accuracy. 
4. Excellent IT experience across all Microsoft packages; advanced Excel user.    
5. Experience of working in a customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner. 
6. Ability to make timely informed decisions, independently resolve problems and identify when to escalate risk.   
7. Ability to form professional networks and contribute positively to supporting change.    

Desirable criteria

1.  Degree or equivalent.
2. Previous HE or administrative experience.
3. Experience of using student records systems (SITS) and of production of analytical reporting. 
4. Experience of programme governance and delivering professional committee servicing.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

We are able to offer sponsorship for candidates who do not currently possess the right to work in the UK.