King's College London

About us

The Faculty of Arts & Humanities is looking to appoint an outstanding candidate with experience of business operations administration to this varied and rewarding role, part of a small and collaborative team within a wider and diverse professional services team supporting the academic departments in Arts: Culture, Media & Creative Industries, Digital Humanities, Film Studies and Music. As these departments offer some practice modules, the post holder will be occasionally called upon supporting the loaning and booking of specialist equipment and rooms.

King’s College London considers the professional and personal development of our staff a priority and we offer an inspiring range of opportunities for training and career progression. Our Organisational Development team provide in-house and bespoke training.

About the role

The successful applicant will report to the Business Operations Manager and will work closely with them, the Senior Business Operations Officers, wider Business Operations team and the relevant central University services to support operations within the Humanities departments and the Faculty.

The Business Operations Officer plays a key part in the following day-to-day operations: finance and resource administration, procurement, human resources, estates and space, health and safety, and other projects around space provision, etc.  The role also provides a high level of customer service support in collaboration with key stakeholders in the Faculty and central service teams, including dealing efficiently with communications and correspondence in a timely manner.

The successful applicant will be a proactive person with excellent interpersonal skills and the ability to build good working relationships with colleagues across the College and externally. They will be highly organised and numerate, with strong written and verbal communication skills, experience of working on improvement initiatives, strong collaborative team working skills, and a proactive and positive can-do attitude. 

This is currently offered as a hybrid role, and the role holder will be eligible to spend part of their working week on campus and part of the week working remotely (please note some flexibility will be required as for the days in Campus, dictated by business needs).

Please note that this role is not solely desk-based and will involve regular movement around campus to monitor spaces and support activities across nine separate buildings on the same campus.

This is a full time post (35 hours per week), and you will be offered an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience: 

Essential criteria

1.  Excellent interpersonal and customer service skills, able to interact with a wide variety of people in a professional and assured manner, . with excellent communication skills including appropriate use of English in formal documents, professional emails and writing for the web 
2. Confident and competent IT skills, including the use of electronic resources, MS Office applications, databases, internet, etc. and an interest in expanding and improving these. 
3. Capacity to work independently and proactively, within managerial direction and to react positively to constructive feedback    
4. Highly organised and able to balance competing priorities under pressure whilst maintaining excellent attention to detail   
5. Able to contribute effectively to a team and form good working relationships with teaching and professional services staff at all levels 
6. Experience of financial administrative processes (eg: raising purchase orders, invoicing, reconciliation, payments), with strong numeracy and data analysis skills, demonstrating accuracy and a high degree of attention to detail.

Desirable criteria

1. Experience of supporting committees 
2. Demonstrable commitment to continuous improvement, reviewing processes and propose improvements, with an ability to identify and address potential operational problems/inefficiencies. 

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. 

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

Interviews are due to be held on w/c 10 November.