King's College London

About us:

King’s Residences is responsible for the management of over 5600 bedspaces with a strategy to increase the portfolio over the next few years whilst also looking to diversify our offering.   We are being looked to support the colleges continuing efforts to recruit our students on different academic journeys and be able to provide models which is in alignment with their offering.  King’s Vision for 2029 is to make the world a better place.  King’s Residences will deliver that by providing a safe, professional, service-driven and inclusive residential community, where independent living stimulates non-academic learning for a better student experience and improved success at King’s beyond.  

About the role:

The Residence Services Coordinator will play a vital role in delivering a world class service to residents, short-term guests, summer business clients, and external partners. Your responsibilities include maintaining exceptional hospitality standards, upholding the pristine condition of the reception and communal areas, and collaborating seamlessly with other residential functions to ensure a seamless and continuous service delivery. We're seeking a candidate who can work independently, take initiative, and foster effective teamwork to enhance the overall resident experience. The Residence Services Coordinator must be dedicated to providing a professional and efficient service within King’s College.

You will be expected to work 1 day at the weekend, the shift pattern Example:

Full Time: Tuesday to Saturday alternating weekly 8am-4pm and 1pm -9pm

Part Time: Sunday to Wednesday alternating weekly 8am-4pm and 1pm -9pm   

We have two roles, a Full-time position (35hrs a week) and Part Time position (21hrs a week), both will be offered an indefinite contract. Please indicate which position you are applying for.

About you: 

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1.       A-Levels or equivalent and/or relevant experience in resident student accommodation.  

2.       Excellent command of the English language. 

3.       Basic, but accurate typing skills.  

4.       Excellent written and oral communication skills.  

5.       Strong IT skills with working experience in Outlook, Word, and Excel. 

6.       Ability to work early and late shifts, weekends and to work flexibly across sites as needed.

7.       Ability to manage own time and work independently.

Desirable criteria

1.       Experience in Property and building management admin

2.       Experience in customer service training or relevant experience

3.       Experience and knowledge in Management of 3rd party staff 

4.       Knowledge of foreign languages

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information on what criteria will be assessed at each stage of the recruitment process.

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement detailing how they meet the essential criteria listed in the advert. If we receive a strong range of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

Interviews are due to be held week commencing Monday 26 January 2026