King's College London

About You

​​​​This role sits within Faculty Education Services in the Faculty of Life Sciences & Medicine (FoLSM) at King’s College London at our London Bridge campus.

​​​​​​​​​Faculty Education Services provides coordinated services for students, staff & partner providers, enabling the delivery of education through managing quality, programme, placement and assessment administration. We provide dedicated student support that prioritises the student experience to facilitate student success. 

​​​​​​​​​The role forms part of the Programme Placement & Assessment Team within Faculty Education Services, providing professional, high-quality service provision in the support of Bioscience education. The Programme Management team supports students and academic staff in the delivery and management of the academic cycle across a large suite of Undergraduate and Postgraduate taught programmes.

About the role

This is an exciting opportunity to work as a Programme Officer in a busy, vibrant and supportive team within FoLSM. The post holder will provide administrative support and guidance across a large portfolio of undergraduate and postgraduate taught programmes of study. As a Programme Officer, the role holder will be a representative for the team and Faculty, demonstrating our standards and promoting our service.   

The Programme Officer is part of a team that delivers a high quality comprehensive and professional service that meets agreed standards and expectations; providing excellent service and support for our students. 

The role reports to the Programme Manager, with supervision from Senior Programme Officers, to deliver an accurate, compliant and timely service across a wide range of tasks, including, but not limited to, supporting student and staff enquiries on a daily basis, timetabling, module evaluation, student registration, DBS and OH processes, committee servicing, attendance & engagement monitoring and supporting events.

The post holder has a responsibility, individually and as part of the team, in ensuring systems, processes and data management are accurate and adhere to regulations, both internal, such as academic regulations and agreed procedures, and externally such as GDPR and information compliance.

The post holder will work with academic and professional services colleagues from across Faculty Education Services, the wider Faculty and the University contributing to our high level service provision and our ethos of continual improvement to delivery. 

This is a full time post (35 hours per week) and you will be offered an indefinite contract.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. ​​Excellent communication and presentation skills; demonstrable ability to present information clearly and concisely to diverse audiences  
2. ​​Excellent time management with the ability to organise and plan effectively across competing priorities    
3. ​​Excellent attention to detail with methodical, exacting standards of written and numerical accuracy    
4. ​​Able to manage individual workload while working to deliver shared team service levels and objectives    
5. ​​Ability to make timely informed decisions, independently resolve problems and identify when to escalate risk   
6. ​​Ability to form professional networks and contribute positively to supporting change     

Desirable criteria

1. ​​Degree or equivalent    
2. ​​Previous HE or administrative experience    
3. ​​Excellent IT experience across all Microsoft packages; advanced Excel user and experience of production of analytical data reporting   
4. ​​Experience of programme governance and delivering professional committee servicing   

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

Interviews are due to be held early/mid June.