Frequently asked questions on registration and access issues for HR Digital Services
Q1: Why am I seeing an error message when entering my NI number during registration?
Answer: Please ensure that the NI number you're using to register is the same as the number held on your record. Discrepancies can cause issues during registration.
Q2: Why does the link for HR digital services on the intranet not work?
Answer: Please verify that you have followed the two-stage registration process correctly. Also, confirm that the email address/account you're using to access the intranet is your staff account and not an affiliate or student account.
Q3: Why didn’t I receive the registration email?
Check if you're checking your staff email account and not an affiliate/student account.
Confirm whether you have an NI number on the system. If the NI is not present, provide the NI number for the record and contact the digital services team at email@example.com so a manual account can be created.
Verify whether a King's address is present in Outlook. If your active account on Outlook is a staff account, check if the work address field on your HR digital services record has a King's email address present.
If there are discrepancies in the email addresses or the presence of a personal (non-King's) address, please contact the digital services team at firstname.lastname@example.org to get this corrected.
Q4: Why can’t I access the onboarding checklist?
Answer: You need to access your ‘My dashboard’ via a desktop or laptop. Accessing via a mobile device could lead to issues.
Q5: Why am I unable to register for my King's online services or having issues with MFA (multi-factor authentication)?
Answer: For IT-related issues, such as issues with registration for King's online services or problems with MFA, please refer to the IT support pages or log a ticket with IT at email@example.com for further assistance.