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Charlotte worked in various administrative roles within Serco between 2015-2020 and joined the Defence Studies Department Professional Services Team in March 2020.


Provides administrative support to online programmes, particularly the International Affairs MA, PG DIP and PG CERT and the Global Security MA, PG DIP and PG CERT.

  • General student queries in relation to academic matters
  • Management of module KEATS pages
  • Processing Mitigating Circumstances applications
  • Arrangement and oversight of marking processes
  • Administration of the module assessment sub boards