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Professor Jon  Hindmarsh
Jon Hindmarsh is a Professor of Work and Interaction at King's Business School.

Professor Jon Hindmarsh

  • Academics
  • Supervisors

Professor of Work and Interaction

Head of Department, Public Services Management & Organisation.

Research subject areas

  • Management

Contact details


Jon Hindmarsh is Professor of Work and Interaction and Head of Department, Public Services Management & Organisation at King's Business School. 

Organising and organisations are made possible by social interaction. So, to understand the practical and organisational problems facing people in organisations, it is important to examine interaction and communication. Jon's research involves the qualitative analysis of video recordings collected in the workplace to examine interactional practices and their significance for work and organising. He is particularly interested in settings that rest upon the interplay of talk, bodily conduct, new technologies and other artefacts.

For example, Jon recently worked with colleagues to explore the ways in which team communication is reorganised to accommodate robots within operating theatres, and has conducted studies of video-mediated work, training simulators in dentistry, and interactive exhibits in museums and galleries. These studies have been developed in interdisciplinary projects funded by the ESRC, EPSRC and NIHR.

Jon has published four books and over sixty articles in academic journals and collections within the fields of organization studies, sociology, communications, and human-computer interaction. And he has been fortunate to supervise a number of excellent PhD researchers exploring interaction and communication in different settings of work (rope access training, open-plan offices, service delivery and more).

Outside of his academic career, Jon worked with a small team of volunteers to launch a state secondary school that opened in 2013. The school was designed to meet a need in East Finchley, and it was an extraordinary experience to be involved in the creation of a new, local institution. Jon had the opportunity to shape the vision for the school, recruit truly inspirational senior leaders and help to build and establish the governing body. It now has a student body of over 800 and is rated outstanding in all areas by Ofsted.

Areas of research and teaching expertise: work and organization studies; interaction and communication; technology; sociomateriality; ethnomethodology and conversation analysis; video-based research methods.

Accepting new PhD students: Yes.

Google Scholar.

Selected Publications:

Best, K., & Hindmarsh, J. (2018). Embodied spatial practices and everyday organization: The work of tour guides and their audiences. Human Relations, online early

Hindmarsh, J., & Llewellyn, N. (2018). Video in sociomaterial investigations: A solution to the problem of relevance for organizational research. Organizational Research Methods, 21(2), 412-437.

Hindmarsh, J., Hyland, L., & Banerjee, A. (2014). Work to make simulation work:‘Realism’, instructional correction and the body in training. Discourse Studies, 16(2), 247-269.

Llewellyn, N., & Hindmarsh, J. (2013). The order problem: Inference and interaction in interactive service work. Human relations, 66(11), 1401-1426.

Heath, C., Hindmarsh, J., & Luff, P. (2010). Video in qualitative research. Sage Publications.