Juliette is a Reader in Better Health and Care within the Better Health and Care Hub. She co-directs the NIHR-funded Social Care Rapid Evaluation Team (SOCRATES), which is a collaboration between King’s College London, the London School of Economics and Political Science (LSE) and University of Lancashire, and is Deputy Director (Social Care) for the Policy Research Unit in Policy Innovation and Evaluation (PIRU), leading the Social Care team and the innovation theme. She is a member of the steering group for the Global Observatory on Long-Term Care Innovation Interest Group.

Juliette's research examines contemporary developments in social care policy and practice, often evaluating the consequences of changes to inform decision-making by policymakers and social care organisations. Current and recent research examines innovations in capacity-building and improving the use of evidence in social care contexts, community-based prevention, and digital care technologies, including the implementation of digital social care records, proactive telecare and the National Evaluation of the Adult Social Care Technology Fund. She has worked closely with policymakers on many projects and has advised various governmental and non-governmental bodies, including the Department of Health and Social Care, Social Care Wales, OECD, NICE and NIHR. She led the development of the Adult Social Care Survey that is still used to monitor the quality of care provided to publicly-funded social care service users, and had a leading role in the team that pioneered better ways of measuring social care outcomes and evaluating social care services and interventions.

Alongside evaluative work, she is also interested in studying change processes and recently completed the ESRC-funded Supporting Adult Social Care Innovation (SASCI) project investigating why and how innovations take root, are sustained, scale and spread within organisations and throughout care systems. Drawing on organisational and management science this research makes an important contribution to our understanding of innovation journeys in the adult social care context.

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Research interests

• Evaluation of social care policy, services and interventions
• Innovations in care; digital care technologies
• Prevention
• User experience, outcomes and quality of life measurement