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Accessibility statement for Kaizen

Kaizen is the brand name King’s uses for the King’s Assessment and Learning Portfolio Platform.

Kaizen is a SaaS assessment and learning solution developed by Fry-IT for assessments and managing students’ portfolios.

Kaizen supports the assessment administration process including evaluation, showcasing and reflections. It is integrated with the University’s existing systems (SITS, Insight and Azure Active Directory).

Our aim is for Kaizen to be accessible to all those who use the system, and we continue to work towards this. We want to ensure that users find it accessible and understand the content.

Kaizen adheres to KCL’ s Policy on accessibility and usability. As Kaizen supports customizable themes, the accessibility of the application largely comes down to the design for the institution. The application is tested to and conforms with WCAG 2.0 standards. The vendor is working towards the updated WCAG 2.1 AA standards.

Fry-IT’s accessibility statement can be found here.

Using Fry-IT Kaizen

Kaizen is run by King’s College London IT. The main users are students from King's College London. Users are made up of Students, Programme administrators, Academics, KCL affiliates and non-KCL users, e.g., Health professionals. 

Below is a detailed list:

  •  IT – Application services
  • FoLSM – Medicine A&L Management team
  • FoDOCS – Dentistry, Oral & Craniofacial Sciences Academic Centre, and relevant academics team
  • NMPC– NMPC/Placements team
  • ITEL – Technology team (Providing services to NMPC and FoDOCS)
  • KCL affiliates and Practice Learning Partners (NHS Staff)
  • FoLSM, FoDOCS and NMPC Students
  • External Fry-IT customer support desk

There are some inbuilt features that will help individuals to navigate and access the content. For example, that means you should be able to: 

There are some additional features that will help individuals to navigate and use it, for example you should be able to:  

  • Zoom in up to 500% without the text spilling off the screen.
  • Set the font size and preference within your browser.
  • Navigate most of the website using speech recognition software.
  • Use screen readers such as Microsoft Read Aloud
  • Collapse most widgets to reduce the clutter on dashboard and other pages to help you focus on the task at hand.
  • Use a range of devices to access Kaizen e.g., mobile phone, tablet, or laptop. 

Technical information about Kaizen accessibility

King’s College London is committed to making Kaizen accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. We work to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

We know some parts of Kaizen are not fully accessible, due to the freedom that users are given with what they embed and add to their portfolio pages or collections, this presents difficulties in identifying all accessibility issues that may exist. Users may experience issues depending on what has been embedded, for example:

  • Users’ uploaded content like PDF documents, Word documents or PowerPoint presentations may not be fully accessible.
  • Some images do not have a text alternative, so the information in them is not available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content).
  • PDFs and Word documents may not meet accessibility standards - for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
  • Kaizen pages can include 3rd party embedded content and functionality; we cannot always guarantee it is accessibility.  

The vendor (Kaizen) is updating their accessibility statement document, as soon as it is available, this statement will be updated with a link to the document.

What to do if you cannot access parts of Kaizen

If you need information on Kaizen in a different format like accessible PDF, large print, easy read, audio recording or braille email diversity@kcl.ac.uk

We’ll consider your request and get back to you in 7 days.

Reporting accessibility problems with Kaizen

We are always looking to improve the accessibility of Kaizen. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements email diversity@kcl.ac.uk

Escalation procedure

If you need to escalate your issue further, contact Lorraine Kelly, Interim Director of Equality, Diversity & Inclusion via diversity@kcl.ac.uk. You can expect an acknowledgement of your issue within 7 days and a full reply within 14 days. If your complaint raises complex issues that cannot be answered within 14 days we will keep you informed of progress until we can fully respond.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

How we tested this application

This website was last tested on 17th May 2022. The test was carried out manually by Caleb Nahabwe from IT Solutions Team in King’s College London. We tested:

What we’re doing to improve accessibility

King’s College London has convened a college-wide action group to address the accessibility of its digital information and actions are currently being undertaken around:

  • Assessing, prioritising and improving the accessibility of the 100+ digital platforms in use at King’s and highest priority is being given to those holding student teaching materials;
  • Improving the accessibility of online teaching materials;
  • Ensuring all future purchases or development of digital platforms are accessible;
  • Ensuring that all future teaching materials being developed and uploaded are accessible.

Kaizen supports customizable themes; the accessibility of the application largely comes down to the design for the institution. The application is tested to and conforms with WCAG 2.0 standards. The vendor is working towards the updated WCAG 2.1 AA standards.

Regular meetings are held with the vendor to discuss accessibility and how best the application can be improved for accessibility. In addition, the application is updated regularly which helps with accessibility.

This statement was prepared on 17th May 2022. It was last updated on 13th September 2022.