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Accessibility statement for Mercury 4

We want as many people as possible to be able to use Mercury 4 to find, read and understand the content.

Mercury 4 is the system used for prospective and current students to book or manage their residential accommodation provided by the vendor RMS.

Using Mercury 4

Mercury 4 is run by King’s College London and we want as many people as possible to be able to use it. For example, that means you should be able to:

  • Zoom in up to 300% without the text spilling off the screen
  • Set the font size and preference within your browser (except for section headings)
  • Navigate most of the website using just a keyboard
  • Skip to main content using keyboard navigation• Navigate most of the website using speech recognition software
  • Use screen readers such as JAWS and VoiceOver
  • Collapse the course menu to reduce the clutter on the page and help you focus on the task at hand.
  • Use a range of devices to access Mercury 4 e.g. mobile phone, tablet, laptop.

Technical information about Mercury 4 accessibility

King’s College London is committed to making Mercury 4 accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. We work to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible.

What to do if you can’t access parts of Mercury 4

If you need information on Mercury 4 in a different format like accessible PDF, large print, easy read, audio recording or braille email

We’ll consider your request and get back to you in 7 days.

Reporting accessibility problems with Mercury 4

We’re always looking to improve the accessibility of Mercury 4. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements email

Escalation procedure

If you need to escalate your issue further, contact the Director of Equality, Diversity & Inclusion via You can expect an acknowledgement of your issue within 7 days and a full reply within 14 days. If your complaint raises complex issues that cannot be answered within 14 days we will keep you informed of progress until we can fully respond.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

How we tested this website

This website was last tested on 30/11/2021, the test was carried out manually by the IT Services team in King’s College London. We tested:

  • Logging in,
  • Applying for accommodation,
  • Viewing existing accommodation applications.

What we’re doing to improve accessibility

King’s College London has convened a college-wide action group to address the accessibility of its digital information and actions are currently being undertaken around:

  • Assessing, prioritising and improving the accessibility of the 100+ digital platforms in use at King’s and highest priority is being given to those holding student teaching materials;
  • Improving the accessibility of online teaching materials;
  • ensuring all future purchases or development of digital platforms are accessible;
  • ensuring that all future teaching materials being developed and uploaded are accessible.

Platform-specific action plans to ensure accessibility will be developed by specialist action groups within King’s:

  • Regular updates to the King’s version of the Mercury4 platform are implemented by IT and RMS, to ensure that the latest accessibility standards are met.

This statement was prepared on 3rd December 2021.