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Accessibility Statement for Technology One Exam Scheduler

This accessibility statement applies to:

Exam Scheduler (ESS) is a third-party application.

ESS is provided by Technology One to King’s College London to schedule students’ exams.

ESS is hosted on KCL’s Azure Cloud but student facing component (PUBLISH) is hosted by Technology One on their Azure Cloud platform.

Our aim is for ESS to be accessible to all those who use the system, and we continue to work towards this.  We want to ensure that users find it accessible and understand the content. ESS is used by a small number of Exams team staff not more than 10.

Only the Portal portion of ESS falls within the scope of web accessibility requirements. KCL is on a Portal version 4.0 which is fully compliant and adheres to WCAG 2.1.

Here is the link for accessibility statement from the vendor.

Using the application

We want as many people as possible to be able to use, read and understand the content of Exam Scheduler.

This means that you should be able to:

  • Change colours, contrast levels and fonts.
  • Zoom in up to 200% without the text spilling off the screen.
  • Navigate the application using just a keyboard.
  • Navigate the application using speech recognition software.
  • Listen to most of the application using a screen reader.
  • Application is accessible on laptop and desktop. Usage on mobile phone, tablet has not been tested.

Due to Exam Scheduler being a third-party application, some aspects of its accessibility are outside of our immediate control.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this application is

Most of the application is fully accessible, however users may experience issues depending on the area they are accessing.

Some images may not have a text alternative, so the information in them isn’t available to people using a screen reader.

Feedback and contact information

If you find any problems not listed in this statement or think we’re not meeting accessibility requirements, email

If you need information on this application in a different format like accessible PDF, large print, easy read, audio recording or braille, email

We will consider your request and get back to you in 7 days.

If you need to escalate your issue further, contact Lorraine Kelly, Director of Equality, Diversity & Inclusion, via You can expect an acknowledgement of your issue within 7 days and a full reply within 14 days. If your complaint raises complex issues that cannot be answered within 14 days, we will keep you informed of progress until we can fully respond.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this application’s accessibility

King’s College London is committed to making this application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We work to achieve and maintain Web Content Accessibility Guidelines (WCAG) 2.1 AA standards, but it is not always possible for all our content to be accessible.

Compliance status

This application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ​the non-compliances​ listed below.

Non-accessible content

Exam Scheduler is provided by a third party supplier which means that some aspects of accessibility are outside our immediate control.

Some areas of Exam Scheduler do not meet accessibility requirements. They are listed below by WCAG criteria reference. 

Non-compliance with the accessibility regulations

1.1.1: Non-text content

  • Some images may not have a text alternative, so the information in them isn’t available to people using a screen reader.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations.

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we are doing to improve accessibility

King’s College London are working with Technology One to fix or provide alternatives for all issues that are we are made aware of or are identified by our internal testing and auditing processes.

Within roadmap for this product, any future development of new services and solutions for this product will be WCAG 2.1 compliant.

Preparation of this accessibility statement

This statement was prepared on 9th November 2023.

This application was last tested on 7th November 2023. The test was carried out manually by Caleb Nahabwe from IT Solutions Team.

We tested: