Skip to main content

Accessibility statement for Turnitin (Feedback Studio)

Turnitin (Feedback Studio) is the online anti-plagiarism and feedback service for staff and students, that integrates with the King’s VLE KEATS (Moodle).

Turnitin is an online service that allows learners to submit their assignments, which are then checked for correct citation of sources, proper formatting according to referencing and style guidelines, and plagiarism violations. The platform also offers a feature for staff to set up Turnitin assignments for students to submit their files, which can be accessed by markers to provide interactive feedback and marks for the students.

Our goal is to ensure the accessibility of Turnitin Feedback Studio to all its users, and we are continuously working towards achieving it. We strive to make the service available to as many people as possible, enabling them to view, interact with and comprehend the content effectively.

Using the application

Turnitin is being administered by King's College London. We want as many people as possible to be able to use, read and understand the content of Turnitin.

This means that you should be able to:

  • The product supports user changes in text style properties, such as line height or text spacing, without loss of content or functionality.
  • The product allows text to be resized without assistive technology up to 200 percent without loss of content or functionality
  • Interactive content and functionality within the product is accessible and operable using a keyboard or keyboard emulator.
  • Students using a screen reader can access a text-only version of their similarity report by pressing Tab + Enter upon accessing the Similarity Report.

Due to ​Turnitin (Feedback Studio) ​being a third-party application, some aspects of its accessibility are outside of our immediate control.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this application is

We are aware that some parts of Turnitin (Feedback Studio) are not fully accessible.

Since Turnitin has been used by the university for assessment in teaching and learning for over 10 years, it has been integrated with KEATS (Moodle) on a large scale by staff and students. Some additional integrations, like the Coursework Tool that is currently in use through the plugins in KEATS, will require further monitoring and testing to ensure that the Turnitin integration is completely accessible.

  • ​​Non-text content presented to the user in the product does not have a text alternative that serves the equivalent purpose.
  • ​The product does use colour as the only visual means of conveying information, indicating an action, or prompting a response.
  • ​Text is clipped when resized -1 (site Improve) The product allows text to be resized without assistive technology up to 200 percent without loss of content or functionality
  • ​The product does not provide headings and labels that adequately describe the topic or purpose of the content with which they are associated
  • ​The product does not provide a visible indication of keyboard focus for elements on each screen.
  • ​The product does not allow for resizing of content to a minimum width of 320 CSS pixels or vertical height of 256 CSS pixels without loss of content or functionality, and without requiring scrolling in two dimensions​

Feedback and contact information

If you find any problems not listed in this statement or think we’re not meeting accessibility requirements, email

If you need information on this application in a different format like accessible PDF, large print, easy read, audio recording or braille, email

We will consider your request and get back to you in 7 days.

If you need to escalate your issue further, contact Lorraine Kelly, Director of Equality, Diversity & Inclusion, via You can expect an acknowledgement of your issue within 7 days and a full reply within 14 days. If your complaint raises complex issues that cannot be answered within 14 days, we will keep you informed of progress until we can fully respond.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this application’s accessibility

King’s College London is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to ​the non-compliances​ listed below.

Non-accessible content

Turnitin is provided by a third party supplier which means that some aspects of accessibility are outside our immediate control.

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The below list are some elements that are partially accessible in the Turnitin (Feedback Studio), following the Siteimprove accessibility checker audit.

  • ​​4.11 Element IDs are not unique.
  • ​1.4.6 Contrast (Enhanced)
  • ​1.4.4 Resize text​

Disproportionate burden

​​At this time, we have not made any disproportionate burden claims. ​

What we are doing to improve accessibility

Turnitin is actively committed to ensuring accessibility throughout its product development lifecycle, striving to make its websites and applications usable by everyone, regardless of disability or circumstance. We will collaborate with Turnitin to address highlighted accessibility issues and implement solutions or suitable workarounds. As a third-party system, our ability to make changes is limited, but we are actively working on training courses for staff on creating accessible documents and universal design. Additionally, we are enhancing our documentation, adding captions to videos lacking them, and conducting ongoing accessibility testing. In cases where complete resolution is challenging, we are dedicated to implementing reasonable adjustments to prevent user disadvantage.

Preparation of this accessibility statement

This website was last tested This statement was prepared on ​24th March 2021​. It was last updated on ​5th December 2023​.

This application was last tested on ​15th November 2023​. The test was carried out by ​Dwaine McLean of the Centre for Technology and Enhanced Learning.​

We tested: