A new feature of the Fee Statement Payment portal is the option to request that a Trusted Payer makes payment of your fees.

In addition to you paying your own fees, you can nominate a parent, guardian, family member, or friend to pay on your behalf. These individuals are referred to as 'Trusted Payers'.

As part of King’s College London’s Know Your Customer (KYC) policies, compliance checks will be carried out on all payers. Students must be aware of who is paying their fees and, in some cases, may be required to provide evidence of their relationship to the payer.

Under the conditions of your contract, students are required to know who is paying on their behalf and in some circumstances will be required by King’s to provide evidence of their relationship to the payer for compliance purposes.

To enable a third party to make payments on your behalf, you must set them up as a Trusted Payer. You can add multiple Trusted Payers if needed.

Please Note:

• The below guidance is specifically related to payments made through the Fee Statement payment portal.
• This web page is guidance specific to Trusted Payers, however for further information regarding the University Fee Payment process please visit the University Fee Payment Guidance and Support web page.

• They are someone that YOU trust and would typically be a relative, partner or close friend.
• They are not someone that King’s Credit Control have authority to speak to about your fee liability or financial situation.
• They are not a sponsor. If your fees are being paid to King’s by a 3^rd party such as a company, employer, government agency, embassy, NHS trust etc, then this is NOT a Trusted Payer, they are a formal “sponsor”. Please refer to our separate guidance for sponsored students.

To create a Trusted Payer, you will need to have the following payer details available:  

• Surname 
• Forename
• Country of Residence 
• The country which their bank account is registered in
• Date of Birth (D.O.B)
• Email address 
• Their relationship to you (e.g. parent, guardian, grandparent, partner, friend)

Once a Trusted Payer has been set up, you will be able to generate a secure time-sensitive URL link, sent to them by email to invite them to pay your fees.  

To set up your trusted payer:

1. Access your Fee Statement task, by signing into Student Records
2. Go to the ‘My Fees’ section/header
3. Click on the ‘Maintain Trusted Payers’ link/button 
4. At the bottom of the page, you will see the option to add a new Trusted Payer
5. Select the ‘Add New Trusted Payer’ button
6. Enter the required information Select the ‘Submit’ button

Postgraduate Research Students

Please be aware that you will need to click on the 'Postgraduate Research Student Home Page' tab in Student Records to see the 'My Fees' section and access the Student Fee Statement.  

1. Click on the ‘Make a Fee Payment’ button from your Fee Statement and follow the same process as if making a payment yourself, selecting which fees or type of fees you want your Trusted Payer to pay.
2. Select which Trusted Payer you would like to make this payment by choosing an option presented in the ‘Send to Trusted Payer’ dropdown menu. This shows a list of all your active Trusted Payers.
3. After selecting your nominated Trusted Payer, click on the ‘Confirm and Continue’ button.
4. You will receive on screen confirmation that a link has been sent to your nominated Trusted Payer.

Please note: You will not be able to edit the amount of any fees that are due after you have selected a Trusted Payer; however, your Trusted Payer is able to edit the amount(s) that they wish to pay once they start the payment process

Your nominated Trusted Payer will be sent the link immediately by email and it will remain active for up to 10 calendar days before it expires. If your Trusted payer is unable to access the link, then they can request a new payment link by following the instructions in the original email they are sent.

The link will become inactive after each payment. You will therefore need to follow the above process to generate a new link for your Trusted Payer(s) each time you would like them to make a payment on your behalf.

Once your nominated Trusted Payer has made payment, you will be emailed with updates to advise when payment has been successfully received or of any delays or issues relating to Compliance.

Please note: If you need to cancel a link that has been sent to a Trusted Payer so that it can no longer be used (for example, you sent it in error to the wrong email address), you should contact Credit Control for assistance and either remove or edit the relevant Trusted Payer record to prevent future issues.

Where you or a Trusted Payer have made a payment via your Fee Statement payment portal, then you can monitor the progress of the payment status by clicking on the ‘Track Your Payments’ tab, located at the top of your Fee Statement.

You can further track the status and progress of all their payments by entering the corresponding “EGB” payment reference number into Convera’s Payment Tracker