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Crisis support: need help now


If you need urgent mental health support:

  • Contact your GP surgery to request an emergency appointment (some GP surgeries are currently offering phone appointments only)
  • If your GP surgery is not open, call the free NHS medical line on 111 for help accessing the right services, but again be aware they are at capacity at present so only call in crisis
  • You can call the Samaritans on 116 123 to talk to someone at any time, day or night, 24/7
  • You can text Shout on 85258
  • You can download Stay Alive app, an app for those at risk of suicide and those worried about someone
  • If you are in London, can contact the Listening Place for face to face support

If you’re having thoughts about wanting to die, it’s important you tell someone.

Help and support is available from a range of free services and helplines who can help you right now. There is no right or wrong way to talk about suicidal feelings – starting the conversation is what is important. Here is some information about services that are open every day 24h/7days and who can help you during this time:

Please note that the Counselling and Mental Health Service does not provide crisis support or out of hours support.

Emergency support

If you feel like you cannot keep yourself safe and you are in immediate danger of harming yourself or attempting to take your life:

In an emergency call 999 and request an ambulance





  • Avoid using drugs and alcohol
  • Stay around family and friends or go to a safe place and call one of them
  • Make a safety plan that you can save on your phone and read during difficult moments (here is an example of a safety plan)
  • Speak with your GP. Most surgeries will have emergency appointments especially in the morning 


If a student is expressing suicidal thoughts - advice for staff

If a student is reporting suicidal thoughts and intent to harm themselves but they have not acted on these thoughts or you are not sure if they have or will, call NHS 111 or the Samaritans 116 123 and they will contact the student to assess current need.

NHS 111 and the Samaritans can also call an ambulance on your behalf if needed.

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Support managing suicidal thoughts - advice for students & staff

If you’re on campus, these are the Security numbers to report an emergency to the university’s Security team:

If you are in your hall of residence

A duty member of staff is on call out-of-hours.  Each hall displays a notice providing contact details.

Do not contact wardens if you are feeling suicidal or need urgent help, their role is to support student’s welfare but they are not able to provide emergency support. Call a helpline or NHS 111 instead or see information about Emergency Support.

Useful links:

International helplines:






You can also visit one of the Samaritans branches in person until 9pm

116 123

Hopeline UK Papyrus

If you are under 35 years old, you can phone or email

07786209697 / 0800 068 41 41

Call NHS 111

Free number to call when you have an urgent healthcare need, directing you to the right local service. It is available across England, 24 hours a day, 365 days a year.


Give us a shout

You can text Give us a shout