Book Launch: Global Crisis Management

When a major crisis occurs, one country alone may not have sufficient resources, services, finances, and governance mechanisms to deal with mass casualties. Global crises may be the most complex involving, potentially, different aspects such as socio-economic aspects, geopolitical factors, legal jurisdiction, cultural differences, and the coordination of multiple agencies and organisations. These aspects can generate barriers or facilitators in the international cooperation context. The main objective of this book is to fill this gap and build a crisis management framework for organisations and agencies when working with an international crisis. This book is based on case studies. It was carried out an analysis across cases to figure out similarities and differences in order to identify behaviour patterns (key factors) and use them as a common framework for analogous cases. This research finds out key factors affecting all phases of global crises are as follows:

1. Governance
2. Service
3. Resource
4. Multi-agency Network
5. Stakeholder
6. Finance
7. Barrier
8. Facilitator

The studies of the cases also identify the main barriers to and facilitators of effective multi-agency working and global cooperation. The purpose of this book is not to produce a general theory about crises, although one may emerge incidentally, but to create and use a crisis management framework (called CMF) for the understanding and management of international crises. CMF is compared with other existing international frameworks developed in the research and international organisations. The result of this comparison proves that CMF is the most complete.

The study of CMF’s impacts also reveals that it affects all levels of management: individual, departmental and organisational. In order to ratify the practical use of CMF, this book presents an information system called CRIMAFIS. It is a business intelligence system based on Artificial Intelligence (AI) techniques that use the themes and codes emerged from data analysis and provides relevant information upon transnational disasters. Ultimately, this book displays important recommendations for international agencies and organisations to increase and enhance their crisis management capability.

Dr Jose Helano Matos Nogueira is a police officer at Brazilian federal Police and has three postgraduate courses Doctor of Business Administration at University of Liverpool/UK; Master of Business Administration at National Police Academy/Brazil; Master of Science in Computer Science at PUC University/Brazil. Currently, Dr Helano is an academic visitor at King's College London UK, recognised teacher and supervisor at the University of Liverpool in the UK, and professor at Farias Brito University in Brazil, and has 25 years' teaching and research experience on business administration and information technology in several universities.

He has supervised dozens of postgraduate students (doctorate and master) in the field of business administration and computer science during the preparation of their theses, dissertations, and projects. In addition, a researcher, he has more than 80 scientific publications, including peer-reviewed articles and books. On the other hand, Dr Helano has professional experience in crisis management, disaster management, international business, global leadership, strategic management, and IT management as Senior Manager of the Olympic Games, International Police Cooperation Coordinator of the FIFA World Cup, Police Forensics Director of INTERPOL, and Head of Forensics Department at Brazilian Federal Police.