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Complaints Policy

King’s College London is committed to considering and investigating genuine complaints from students. The College defines a complaint as an expression of dissatisfaction that warrants a response and this policy provides a clear mechanism for that to happen.

Please note that the Student Complaint Form and full procedures are available from Student Conduct and Appeals.


Document profile

Document type Policy
Document theme(s) Students
Document keywords Student Complaints & Appeals
Document status Current
Date approved 29 April 2020
Date of next review 01 September 2022
Document owner Students & Education Directorate
Document approved by Academic Board


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