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Job id: 089328. Salary: £32,979 - £36,396 per annum, including London Weighting Allowance.

Posted: 09 May 2024. Closing date: 02 June 2024.

Business unit: Students & Education. Department: Admissions.

Contact details: Jeremy Brown – Admissions Manager.

Location: Strand Campus. Category: Professional & Support Services.

About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us. 

We welcome applications from students from all over the world and our purpose is to provide an efficient service that manages the application process from start to finish.  The service we provide makes a significant impact to thousands of applicants lives every year and because of this our aim is to make that service as fair, inclusive and accessible as possible. We are central to developing a global and diverse student community and are proud to be a pivotal part of a student’s journey at King’s, often being the first point of interaction for applicants. 

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so. 

About the role

As an Admissions Officer, the post-holder will be part of a dynamic team responsible for the accurate and efficient processing of applications and applicant enquiries. As such, attention to detail and excellent customer service is essential. The post-holder will deliver a proactive, meticulous, and professional service to support applicants throughout the admissions process.   

This is an exciting opportunity for colleagues looking to work in support of our students and who wish to expand their knowledge and expertise in the area of admissions and applicant support.  

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This is a full time post and we have both permanent roles  and a 12 month fixed term maternity cover role.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

  1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in customer service, or an administrative role. Relevant educational experiences might include higher education in a related discipline, professional qualifications, or other training.
  2. Experience of delivering a high level of administrative support and/or committed customer service.
  3. Strong IT skills with the ability to adapt quickly to new software.
  4. Ability to complete a large volume of repetitive tasks whilst maintaining a high level of accuracy and attention to detail.
  5. Proficient communicator (listening, speaking and writing) and used to communicating to a variety of audiences.
  6. Ability to work independently, prioritise competing demands, and manage workload effectively to tight deadlines.
  7. Ability to effectively identify enquirer requirements and proactively search, retrieve, collate, and present information suitable for the required audience.
  8. Ability to keep up to date with process changes and commitment to continuous learning and development.

Desirable criteria

  1. Experience of working within a team towards set objectives.
  2. Familiarity with university admissions systems such as UCAS, SITS, e:Vision or experience of an online portal including CRM software.
  3. Knowledge and understanding of higher education, and the current issues and challenges in higher education Admissions.

Full details of the role and the skills and experience required can be found in the attached job description which is provided on the next page.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers review your application, please take a look at our ‘How we Recruit’ pages.

Interviews are due to be held early June

This role does not meet the requirements of the Home Office and therefore are not able to offer sponsorship for candidates who require the right to work in the UK.