King's College London

About us 

King’s College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to commence or further your career in Higher Education administration. 

Located at Guy’s campus, The Faculty of Dentistry, Oral & Craniofacial Sciences is seeking to recruit a Programme Manager who will offer high quality administrative support to our postgraduate taught programmes. 

About the role 

The Programme Manager will provide administrative management of programmes across Undergraduate and Postgraduate programmes. This will include timetabling, clinical scheduling, data management, improvement projects and student and academic enquiry management. The post may be subject to line management responsibilities in the future.  As well as these other duties, the post will also drive the functional leadership and specialist oversight of assessment delivery across the Faculty of Dentistry, Oral & Craniofacial Sciences, primarily for undergraduate provision and, where required, postgraduate taught provision.

Working within a generalist Education Operations structure, the postholder will coordinate assessment activity delivered by Programme Officers and Senior Programme Officers, ensuring consistent, accurate and timely delivery across the assessment lifecycle in accordance with University regulations, Faculty requirements and agreed standards.

In this functional leadership role, the postholder will be ultimately accountable for the smooth delivery of practical and written assessments, and act as the principal point of specialist advice and escalation for assessment administration, supporting effective planning, use of resources and resolution of complex cases. They will work closely with students, academic and professional services colleagues and central teams to implement policy and process changes, provide specialist advice and training, respond to feedback and continuously improve the quality and consistency of assessment services.

The balance of responsibilities will respond to changing operational priorities, while maintaining effective senior oversight of assessment delivery. 

This is a full time post, and you will be offered an indefinite contract

About you

To be successful in this role, we are looking for candidates to have the following skills and experience: 

Essential criteria

1. Substantial experience of coordinating and delivering complex written and practical assessment processes within a higher-education environment, across the assessment lifecycle from planning and preparation through to marks, examination boards, progression and awards. 
2. Strong knowledge and practical understanding of higher-education assessment regulations, policies and quality-assurance requirements, with the ability to interpret and apply them confidently to complex operational cases. 
3. Experience of leading, coordinating or directing the work of others, including setting expectations, allocating activity, monitoring delivery, standardising processes and services and supporting colleagues to develop their knowledge and capability. 
4. Demonstrable ability to plan and manage complex, time-critical activity involving multiple programmes, stakeholders, dependencies and limited resources, while maintaining accuracy and service continuity. 
5. Ability to analyse and use data, evidence and operational constraints to make sound decisions, explain recommendations and constructively influence senior academic and professional services colleagues. 
6. Excellent communication and relationship-management skills, with the confidence to provide authoritative advice, manage competing expectations and work effectively with students, academics, examiners and professional services colleagues. 
7. Experience of identifying risk, resolving complex problems and leading improvements to processes, guidance or service delivery, while maintaining accurate, secure and confidential records. 
8. Demonstrable commitment to equality, diversity and inclusion, with the ability to apply inclusive principles to service delivery, decision-making, communication and the student and staff experience.

Desirable criteria

1. Experience of assessment delivery within a health-related faculty or similarly complex professional education environment, including working with clinical academics, NHS colleagues or professional and regulatory requirements. 
2. Experience of coordinating practical or clinical assessments, such as OSCEs, and/or large-scale computer-based examinations  
3. Experience of internal and external examiner processes, standard setting, assessment sub-boards and progression or award decision-making. 
4. Experience of wider programme-management activity, such as student and academic enquiries, timetabling, clinical scheduling, student-records data or service-improvement projects. 
5. Degree-level qualification or equivalent professional experience relevant to higher-education administration, assessment or programme management. 

Downloading a copy of our Job Description 

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

 

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant’s own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found here.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

*We welcome your thoughts on how organisations can create an inclusive environment, including one which supports free speech and the exchange of a wide range of ideas. *

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.