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Lucy joined King’s College London in 2014. She has a background in Health Services Research. In her programme management role at King’s Improvement Science (KIS), she works alongside a specialist team of improvement scientists and senior researchers based at King’s College London. The team helps health professionals and managers who work in NHS services in south-east London to carry out research and evaluation projects which draw on evidence-based tools and techniques. Lucy manages the day-to-day running of the KIS programme in addition to actively delivering projects.

Lucy initially studied Psychology and Cognitive Neuroscience at the University of Nottingham and then completed a Masters in Health Services Research at the University of York. She stayed on at York to undertake a PhD in Health Sciences. Her PhD research used both quantitative and qualitative methods to explore the quality and safety of care for hospital patients who are admitted to wards that don't specialise in their health problem. She subsequently held research posts at St George's, University of London, working as a researcher on a project investigating the safety of care in NHS hospitals for people who have learning disabilities, and at the London School of Hygiene and Tropical Medicine, evaluating the Department of Health's Public Health Responsibility Deal.

Lucy has wide-ranging experience of qualitative and quantitative data collection and analysis methods for research and evaluation. Her research skills include conducting systematic literature reviews, audits, questionnaire studies, epidemiological data analysis, interviews, focus groups and observations. She also has experience of project planning and project management.

Research Interests

  • Applied health services research
  • Improvement science
  • Implementation science
  • Patient safety