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Telephone Advice Services

Who to call when you need advice?

General enquiries, letters and replacement ID cards

If you have a general enquiry and are not sure where to direct your question please call Student Services on +44 (0)20 7096 9984 and can assist with a wide range of queries.  So if you’re not sure who to go to or how to find something – they can help! Lines operate Monday – Friday 8am to 6 pm 

Interested in studying at King's or hold an offer and need assistance?

If you have queries about studying at King's including questions about the application process, entry requirements and more please call +44 (0)20 7123 4843 or email

Student Advicelines for specialist money, housing and immigration advice

We now operate two advicelines for quick queries or inital enquiries that require specialist advice.  If you are requiring general help please speak to Student Services as detailed above


Please note that he Money & Housing Adviceline will be closed 13 - 17 May 2024 due to staffing,  Student are advised to use our registration form during this time to seek advice, if your query is urgent please discuss with Student Services Frontline team.


Visa & International Student Advice 020 7848 7001

The King’s College London Visa & International Student Advice Line can help with any queries you may have relating to student immigration, working on a student visa, making changes to your course or taking a break from study, as well as life in the UK as an international student.

 If you have a query relating to money or housing, or if you are a home student or EU-settled student and wish to discuss how a change to study may impact your funding and housing options please call our sister line +44 (0)20 7848 7002, please note that the operating hours may be different.  

Money & Housing Advice 020 7848 7002

The King’s College London Money & Housing Advice Line can help with any queries you may have relating to student money, funding, budgeting, benefits, debt and living in private sector rented accommodation, as well as the practical issues to consider around access to funding and housing when making changes to your course or taking a break from study.

If you are seeking advice on immigration or you are making changes to your course that may impact your immigration status as an international student or EU pre-settled student, please call our sister line +44 (0)20 7848 7001.  Please note that the operating hours may be different.  

Please note that we are unable to answer queries on behalf of King's Residence, please call +44 (0)20 7848 5959 if you need more information about King's properties or to followup an offer of accommodation.


 Visa & International Student Advice 020 7848 7001Money & Housing Advice 020 7848 7002
 Tuesday   1-3 pm  10am-12pm
 Thursday    1-3 pm
 Friday  9-11am  10am-12pm

Check this page before calling as sometimes it is necessary to amend our services times at very short notice.

If you are a new student with queries regarding your CAS (Confirmation of Acceptance of Studies), please send a message via King’s Apply selecting the “visa” category.

For all other enquiries please consult Student Services Online.

Finally, did you know that you can find lots of useful information about money, housing and international student support on Student Services Online, where you can search from a wide range of articles to help you with your query outside of our usual operating hours. 


Please note:

  1. Advisors will take as many calls as they can during the above opening hours.  Consequently you may be put in a queue.

  2. Please note that we cannot receive calls after the line has closed. Unfortunately this means that during peak periods, you may not get through to an advisor depending on how busy the line is, and may be cut off when the line closes, even if you have been on hold. 

  3. If you have been unable to reach us via the Student Advice line during our operational times, please use our  the relevant enquiry form for the Money & Housing Advice Service or Visa & International Student Advice.  Please provide as much detail as possible about your case, and confirm your availability for an appointment, should this be necessary to resolve your query.

  4. Please note that appointments are only offered where required to resolve a complex case, and you may have to wait a few weeks during peak periods. Consequently you are encouraged to call the Advice Line or attend a campus drop-in, if you need to speak to someone urgently.  If you are hoping to have a general discussion about your study at King's you are advised to use Student Services Online in the first instance.  

  5. Please be aware that all calls are subject to the Student Services Privacy Notice and your details will be recorded for case management, training and monitoring purposes.  If you wish to receive advice anonymously, please inform the advisor but be aware that our advice will be limited if we are unable to identify you and verify your studies at King’s.  We are also unable to confirm a student’s status to third parties without prior written consent. 



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