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When the service is closed

We are unable to answer queries outside standard opening hours and when the university is closed, but there are a range of public services and alternative advice agencies you can use.

Please note that the service will close for the August Bank Holiday at 5pm on Wednesday 26th August 2020 and re-open on Tuesday 1st September at 9am.

Money, Benefits and Debt

You can speak to your local Citizen's Advice Bureau and other local agencies (check with your local authority) but you may also find these national services invaluable

Be wary of profit making debt advisory services and debt consolidation companies, we would advise you seek assistance from one of these agencies in the first instance:

Housing and Homelessness

Speak to your local Housing Options department, details can be found on your local authority website.

Shelter are the experts in this area and have a well resourced website and dedicated helpline 0808 800 4444

International Student issues

The UKCISA advice line is open from Monday to Friday, 1300 - 1600 hours (UK time). 

Outside the UK: +44 20 7788 9214

Inside the UK: 020 7788 9214

There is also a wide range of information and advice available from the UKCISA website

Immigration advice

We recommend that you use the Law Society to search for a local solicitor, always check in advance what you will be expected to pay for consultations.  The following solicitors are specialists in student immigration law:

Support and Counselling

The Samaritans: 08457 90 90 90

Consumer issues
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