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Advice & Guidance

Money, immigration and housing advice drop-ins

Students can now access money, immigration and housing advice via our drop-in service at Student Services, Level 4 Bush House South East Block, Strand Campus. Throughout the summmer we will run a regular drop-in:

  • Wednesdays from 1-3pm 

Drop-ins operate on a first come first served basis so you may be required to wait to see an advisor.  Drop-ins are recommended where students would like to speak to a Specialist Immigration or Money & Housing Advisor directly about their situation. 

Always check this webpage for updates and changes throughout the year, as well as notices about dedicated clinics on spefic issues.

How can an advisor help?

At the drop-in you can expect the advisor to listen to your query, take any urgent action and put in place next steps.  As drop-ins are quick triage appointments, we may not be able to resolve your query on the day.  The outcome may be that you are invited to a longer appointment with the advisor, or that we ask you to provide us with additional documentation so that we can advise you further.

All Advice is offered for free and in confidence in accordance with our Service User Policy. Our notice relating to data protection is available here

Please note that an appointment is not always necessary to resolve your enquiry, all queries are triaged to determine the best way to engage with you and in most situations we can provide the information you need by email and link you to other sources of support.

I would like to speak to someone as soon as possible

Where a drop-in is not available, the next quickest way to speak to a Specialist Advisor is to call the Advice Line. Opening times are subject to change, so always check the web page for the current timetable. If you require further advice, a follow up consultation can be booked for you.  We endeavour to run an telephone or drop-in session every day of the week, aside from bank holidays and when the university is closed.

If you are unable to call the Advice Line and would like to explain your situation via email, please use the online booking form to detail your enquiry but please confirm your availability for a telephone or virtual appointment, should we need to speak to you in person.

Please check this page regularly for the most up to date information. 


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