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Advice & Guidance

Money, immigration and housing advice drop-ins

Students can now access a range of advice services on campus, via our drop-in sessions at our Student Services Offices on each of the following sites, on the advertised day and time:

Drop-in advice sessions
 Guy's Henrietta Raphael HouseStrand Bush House SE Waterloo Bridge Wing Building
Monday     1-3pm  

Money & Housing Advice

Visa & International Student Advice

Tuesday    1-3pm       Money & Housing Advice
Wednesday           1-3pm 

Money & Housing Advice

Visa & International Student Advice

 Money & Housing Advice  
Visa & International Student Advice:

We have a large number of students due to arrive in the UK for the start of the academic year, or who are extending their student visas at this time. For the month of September we are therefore prioritising:

  • Students who have been impacted by environmental, political or personal tragedy  
  • Students who are hoping to arrive in the UK for the start of the semester, and have not yet received their visa, or who have received a visa refusal
  • Students whose visas expire before 31 October 2022, or who are currently overstayers
  • Students who have been notified that they have failed the Right To Study Check, as they are in the UK on the wrong immigration permission

If your query does not fall into the categories above, we may not be able to see you at drop in, and advise that you email us explaining your situation:

Money & Housing Advice:

Please bring any documents relating to your financial and housing situaion with you, including your student finance award letter, bank statement and tenancy agreement, as well as copies of any urgent bills.  This will help the advisor to more effectively assess your case and provide more detailed advice on the day. 

Drop-ins operate on a first come first served basis so you may be required to wait to see an adviser.  Drop-ins are recommended where students would like to speak to an Immigration or Money & Housing Adviser directly about their situation. If your query is complex and we cannot resolve it on the day you may be offered a follow-up appointment, referral or response by email once we have looked into your enquiry.

Always check this webpage for updates and changes throughout the year, as well as notices about dedicated clinics on specific issues.

**Please note that due to industrial action affecting major trainlines in and out of London on Wednesday 5th October, our drop-ins will be replaced by an additional Student Adviceline session from 1-3pm on 020 7848 7001**


How can an advisor help?

At the drop-in you can expect the advisor to listen to your query, take any urgent action and put in place next steps.  As drop-ins are quick triage appointments, we may not be able to resolve your query on the day.  The outcome may be that you are invited to a longer appointment with the advisor, or that we ask you to provide us with additional documentation so that we can advise you further.

All Advice is offered for free and in confidence in accordance with our Service User Policy. Our notice relating to data protection is available here

Please note that an appointment is not always necessary to resolve your enquiry, all queries are triaged to determine the best way to engage with you and in most situations we can provide the information you need by email and link you to other sources of support.

I would like to speak to someone as soon as possible

Where a drop-in is not available, the next quickest way to speak to a Specialist Advisor is to call the Advice Line. Opening times are subject to change, so always check the web page for the current timetable. If you require further advice, a follow up consultation can be booked for you.  We endeavour to run an telephone or drop-in session every day of the week, aside from bank holidays and when the university is closed.

If you are unable to call the Advice Line and would like to explain your situation via email, please use the online booking form to detail your enquiry but please confirm your availability for a telephone or virtual appointment, should we need to speak to you in person.

Please check this page regularly for the most up to date information. 


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