To enhance the payment experience and following feedback from our student community, we are pleased to introduce an additional payment pathway which is embedded into your Fee Statement located in your Student Records Portal.  

All university tuition and residence fee payments must be made through our payment solutions provider, Convera. You can choose to pay via:

1. The external-facing platform: Global Pay for Students (GPfS) accessed through our How to Pay My Fees page.
2. The student-facing Fee Statement payment portal within your Student Records Portal.

Both options are hosted by Convera and offer:

• Transparent exchange rates
• A wide range of payment methods in local or domestic currencies
• Support for international debit/credit cards, bank transfers, and multiple global alternative payment methods

The below guidance is specifically related to payments made through the Fee Statement payment portal.

• A streamlined service providing the option to make payment either against specific invoices listed on your Fee Statement (‘Payment Against Invoice’), or a ‘Payment on Account’.

• Real time updates to the progress of your payment using the 'Track Your Payments' functionality in your Fee Statement page.

• A ‘Trusted Payer’ facility enabling you to setup friends and family as payers in advance and to send them a unique payment link to make payment of fees against. Separate guidance on this process can be found on the Trusted Payers – guidance web page.

• Intuitive, mobile friendly interface for a seamless payment experience.

• Payment in local currency providing transparency around cost of the course.

• Convenient payment methods including bank transfer, Visa and Mastercard, and ‘Pay by Bank’ Alternative Payment Methods such as AliPay, TenPay, UnionPay, Trustly, Sofort, Thomas Cook, Paul Merchants, EbixCash, ICICI Bank and more.

• Quotes provided for international currency bank transfers valid for 72 hours.

• Track your payment step by step

• Peace of mind that your full payment is received by King’s College London

• Customer support service to support you in every step

• No obligation quotes

Payment Against Invoice:

View a list of your outstanding fees and select which fees you want to pay. You can edit the amount you wish to pay. This will ensure the amount you want to pay will be allocated against the invoice(s) you have selected.

Payment on Account:

Select the type of fees that you want to pay from a dropdown menu, then enter the amount of fees you wish to pay. Typically, this option would be used to pay Tuition Fee deposits or Accommodation pre-payments, or to pay a specific amount of Tuition/Accommodation fees which do not yet appear in your Fee Statement.

Please be aware that due to the higher processing fees, the following methods are NOT available to use to pay your fees to King’s:

• Direct bank transfer to a King’s College London bank account unless expressly approved due to restrictions by Convera on payments from Sanctioned countries.
• Payment by cheque or draft
• Cash payments either directly or at any of our NatWest Bank branches.
• UK Corporate cards issued in the United Kingdom
• Premium credit cards issued in the United Kingdom
• Card payments in pounds sterling (GPB) using cards issued outside of the United Kingdom.

Note - This does NOT impact pounds sterling (GBP) payments using a card issued in the United Kingdom.

If you are making an international bank transfer in pounds sterling, then this may take a little longer to reflect against your invoice and you may be liable for any transaction or intermediary fees.

If you are making a bank transfer from a UK account, then you should only enter the sort code and account number provided on your PDF quote. If you enter the IBAN number (used only for international GBP transfers) then this may result in your bank viewing the transaction as an international payment which can cause approval issues.

How to pay

1. Select “United Kingdom” when asked ‘Where is your bank located?’
2. Enter the amount(s) of tuition and/or residence fees in the relevant fields in £ sterling. Click Continue
3. Select Bank Transfer. Where there are further options, then you may need to click on the “show more options” button at the bottom of the list
4. Enter your student details and payer information. Boxes marked with a * are required. Click Next
5. Accept the conditions of use
6. You will be provided with a PDF quote valid for 72 hours, by which time the funds must be transferred by your bank and received by Convera.

Please note:

• The funds must be transferred in pounds sterling GBP
• You can either make this payment using online banking, telephone banking or in person at your bank in the same way that you would make a standard bank transfer
• The PDF instructions provided can also be emailed directly to a family member if they are making the payment on your behalf
• The instructions will contain an important reference beginning with "EGB". You must ensure your bank quotes the full reference when making the payment. This reference allows Convera and King’s to match your payment to your invoice & student ID and to allocate your fees quickly.
• Your quote is valid for 72 hours, by which time the funds must be transferred by your bank and received by Convera.

Students who wish to make payment of their fees by international bank transfer, are often vulnerable to fluctuating exchange rates and bank charges from both the sending and receiving bank.

How to pay

1. When asked ‘Where is your bank located?’, choose your home country and enter the amount(s) of tuition and/or residence fees in the relevant fields in £ sterling. Click Continue.
2. Select the bank transfer option presented which suits your needs. Where there are further options, then you may need to click on the “show more options” button at the bottom. Select the payment method you wish to use.
3. Enter your student details and payer information. Boxes marked with a * are required. Click Next.
4. Accept the conditions of use.
5. You will be provided with a PDF quote valid for 72 hours, by which time the funds must be transferred by your bank and received by Convera.

Please note:

• Funds must be transferred in the currency stated on your PDF quote
• You can either make this payment using online banking, telephone banking or in person at your bank in the same way that you would make a standard bank transfer.
• The PDF instructions provided can also be emailed directly to a family member if they are making the payment on your behalf.
• The instructions will contain an important reference beginning with "EGB". You must ensure your bank quotes the full reference when making the payment. This reference allows Convera and King’s to match your payment to your invoice & student ID and to allocate your fees quickly.
• Your quote is valid for 72 hours, by which time the funds must be transferred by your bank and received by Convera.

This allows you or your parents, to pay your fees in the currency of your choice, giving you a simple, quick, and secure way to make a payment.

How to pay

1. When asked ‘Where is your bank located?’, choose your home country and enter the amount(s) of tuition and/or residence fees in the relevant fields in £ sterling. Click Continue. Remember, you cannot pay in GBP using a non-UK issued card
2. Select the card option that suits your requirements. If there are multiple options, then you may need to click on the 'show more options' button at the bottom. If there are no payment options in your currency, then you should be presented with an alternative currency to make payment in
3. Enter your student details including ID, name, email and date of birth and the relationship of the payer to the student
4. Enter the payer details including the cardholders full name and their full address the card is registered to. Boxes marked with a * are required but to reduce risk of a failed payment attempt we would strongly encourage you to populate all relevant fields
5. Read and accept the conditions of use
6. Enter payer card details and submit.

You can now use Google Pay or Apple Pay to pay tuition and accommodation fees through the GlobalPay for Students (GPfS) platform, powered by Convera.

These options provide a secure and convenient way to pay using your mobile device or browser.

How to pay:

1. Go to the GlobalPay for Students portal.
2. Select your country and enter the amount in GBP (£).
3. Choose either Visa or Mastercard.
4. Enter your student details
5. Enter the payers details
6. Select either Google Pay or Apple Pay at checkout

Please note: Google Pay and Apple Pay will not be listed as separate payment methods but will appear on the card details screen when you checkout.

Sometimes referred to as Online Banking or a real-time bank transfer, ‘Pay by bank’ is a payment method that allows customers to pay for university fees directly from their bank account rather than paying using a debit or credit card.

Convera offers a range of these ‘Pay by Bank’ alternative payment methods for many different locations.

If a ‘Pay by Bank’ option is available in your country, you will be able to select it from the list of available payment methods when making payment.

Popular examples include: AliPay, WeChat, TenPay, UnionPay, Trustly, Ecospend, Sofort, Thomas Cook, Paul Merchants, EbixCash, ICICI Bank, Klarna, Poli and more.

Please Note:

• Once you have completed Convera’s payment steps, you will be prompted to log into your bank account using your credentials to authorise your payment.
• Payments made via one of these “Alternative Payment Methods” can take around 2-3 business days to be received by Convera.
• You may want to liaise with your bank or payment provider for more information regarding your potential options or refer to Convera's Student FAQs.

There is a wide range of Chinese Renminbi (RMB) payment options available through our GlobalPay for Students payment platform.

This fast and reliable service allows you, or your parents, to pay by bank transfer, UnionPay, Visa, MasterCard or via online eWallet options such as Alipay and WeChat Pay without incurring transaction charges. Gain peace of mind that your payment will arrive in full via our preferred payment service today.

How to pay

1. Select China from the ‘Where is your bank located’ dropdown
2. Enter the GBP amount you wish to pay
3. You will then be presented with a list of payment options displayed with the cheapest at the top
4. Please note that whilst bank transfer payments will always be the cheapest and cards will normally be more expensive, it is your choice which payment option you select to use from the platform
5. Once you have selected your payment method you will need to enter your student information followed by the payer information (details of who is making the payment)
6. Once you have completed all fields you will then be provided with instructions on how to complete payment.

Additional documents

You will be asked to provide/upload additional documentation including your National ID, proof of identity, proof of address and your university admission letter.

This fast and reliable service allows you, or your parents, to pay in INR by Visa, MasterCard, or via bank transfer through your online banking or at a Western Union retail agent location without incurring transaction charges. Gain peace of mind that your payment will arrive in full with our preferred payment service today.

How to pay

1. Select India from the ‘Where is your bank located’ dropdown
2. Enter the GBP amount you wish to pay
3. You will then be presented with a list of payment options displayed with the cheapest at the top
4. Please note that whilst bank transfer payments will always be the cheapest and cards will normally be more expensive, it is your choice which payment option you select to use from the platform
5. Once you have selected your payment method you will need to enter your student information followed by the payer information (details of who is making the payment)
6. Once you have completed all fields you will then be provided with instructions on how to complete payment.

Additional documents

For all payment options you will be asked to provide/upload additional documentation including proof of identity, proof of address and your university admission letter.

Education/student loans

• If you are using a loan from an Indian bank or financial institution to pay your fees, you or your bank should make payment of your fees via the Indian Rupee (INR) bank transfer options listed
• Please enter your details on the student page and information on the person making the payment on the payer’s details page. The payer might be you as the loan borrower, or a family member as a co-borrower. You will need your PAN number when completing this information
• After creating your payment request, you will be able to download your payment instructions containing an authorisation letter from Convera and details on how to complete payment. Present this document to your bank, which will clarify that Convera is acting as the official authorised international payment processor, and the final recipient of your payment will be King’s College London.

King’s have partnered with Convera to provide our students with the ability to pay their fees through a range of domestic and international methods.

Convera, who are registered with the Financial Conduct Authority (FCA) are responsible and obligated by compliance regulations to screen all payments against global databases. They may therefore need to contact you for more information before passing the funds onto King’s College London.

If Convera require additional information they will contact you from a convera.com email address.

Convera adhere to banking regulations in relation to transactions with countries subject to sanctions as listed by the United Nations, the European Union, the United Kingdom, and the United States (OFAC) amongst others.

Should you receive a request via email for more information about your payment, whilst taking care to cross check the email address is genuine, please ensure you respond to the email immediately.

Failure to do so will likely prevent your funds from being passed to King’s and allocated to your student account and may even result in the payment being returned to source and you needing to make a replacement payment. 

Please be aware that Convera are unable to accept any payments where: 

• the student or the payer is currently resident in any of the following sanctioned countries/regions
• the payment is originating from any of the following sanctioned countries/regions
• the student or payer is on the Specially Designated Nationals (SDNs) sanctions list

Sanctioned countries/regions

• Afghanistan
• Belarus
• Cuba
• Crimea Region
• Donetsk Region
• Iran
• Luhansk Region
• North Korea
• Russia
• Syria
• Venezuela.

Please be aware that where either the student/payer is resident in and/or the payment is originating from any of the above areas, then you cannot make payment through the Fee Statement payment portal.

To discuss your payment options, please firstly complete the online compliance check form, so we can complete compliance checks before any payment(s) is initiated (King's username and password required).

You must not proceed with any payment directly to King’s until the checks have been completed and you are provided with further instructions.

Check the url of the page 

King’s takes your security very seriously. Always take a moment to check the URL address of the web page you are being directed to is legitimate. King's web pages would start https://www.kcl.ac.uk/

When you make payment via the Fee Statement payment portal, some of the web pages will be on a payment platform hosted by Convera and you will see the secure URL containing “convera.com”.

Use approved payment methods

Never make payment of your college fees using bank details provided to you in the text of an email or over the phone from anyone, as this may be a scam and you may lose your money. Always use the King’s advertised payment methods and processes.

You may be approached via social media web sites or in person, offering you alternative methods of payment with incentives and discounts. Making payment via Convera is a safe and secure means of payment, and we require all payments to be made using this college approved route.

Don't share your login 

Never share your login credentials (User ID / Password) with anyone. If you are being asked to do this by a third party then please report it immediately to King’s IT (+44 (0) 207 848 8888).

King's will report suspicious payments

If King’s becomes suspicious of any payment received by or on behalf of an applicant or student, then under the Proceeds of Crime Act (POCA) we have an obligation to report this to the National Crime Agency (NCA), which may result in the details of all known parties involved in the transaction being shared with the NCA.

Find out how to protect yourself from scams

For more information on how to identify scams and protect yourself from fraud, visit the be aware of scams and frauds page.

Important to know

King's will never request your bank details by phone or email. If you think you've been targeted by a scam related to your fee payments, email Credit Control. Please refer to our article I think I've been targeted by a scam, what should I do? for support.  

 

If you have any queries regarding payments or the platform, you can visit Convera’s Frequently Asked Questions page.

Speak to Convera

Convera have a dedicated Customer Service team in several locations around the world that can aid you with any additional information on the service and its benefits and/or walk you through the process.

By phone

• UK or Europe: +44 (0) 1733 871871
• Australia or Japan: +61 2 8585 7221
• New Zealand: +64 9 359 5104
• Singapore: +65 6494 8280
• Hong Kong: +852 2853 9875
• China: +86 400 919 9411
• North America: 1-877-218-8829 or 1-402-884-3041

Online

You can also contact Convera by raising an enquiry online.

Speak to King's

If Convera are unable to resolve your query and you need further help or support with your payment when paying through the Fee Statement Payment Portal, then please feel free to contact our Credit Control team (credit.control@kcl.ac.uk).

Where you or a Trusted Payer have made a payment via your Fee Statement payment portal, then you can monitor the progress of the payment status by clicking on the ‘Track Your Payments’ tab, located at the top of your Fee Statement.

You can further track the status and progress of all their payments by entering the corresponding “EGB” payment reference number into Convera’s Payment Tracker

How long does it take for King’s to receive my payment?

• UK to UK bank transfers and Open Banking or ‘Pay by Bank’ payments will normally be received by Convera within 2-3 business days; however, international bank transfers made in pounds sterling can take up to 10 business days.
• Card payments; please allow 3-4 business days for payment to be received.

Please note that whilst your payment your payment appears as ‘pending’ in your Fee Statement ‘Track Your Payments’ tab, you may be asked by Convera to provide additional compliance information about your payment, before the funds can be passed onto King's College London and allocated to your fee invoice. If you receive an email from Convera, you must respond immediately to the request.

How do I know once King’s College have received my payment?

When making payment through your Student Records portal Fee Statement, you can Track Your Payments and view the progress at each stage of the journey.
Once King’s College London has received the payment, you will be sent a formal receipt by email. Where you are paying an invoice for Tuition or Residence fees, then you can logon to Student Records and view your Student Fee Statement (in the My Fees section), and you will see the payment allocated against your invoice balance.
If you have made a payment for a tuition fee deposit as an offer holder to King’s, please send a King’s Apply message with the confirmation attached (clearly showing the payment transaction date) informing Admissions you wish to accept your offer.

My bank has offered a better exchange rate?

If you find a total price offered by your bank to send a payment to King’s College London that is cheaper than the price offered by Convera, they will honour your bank’s total price. (Subject to terms & Conditions).
Convera price promise

Can I make a transfer via my own bank?

To get the benefits of this service it is important that you send your payment to the bank account details that are provided to you in your PDF quote and in the currency stipulated on the payment instructions. You can use your own bank to make this transfer. Make sure that your bank quotes the full ‘EGB’ reference number provided in the PDF. This ensures your payment can be identified and that the application of the payment to your student account does not incur any delay.

I have already purchased pounds sterling (GBP)

When initiating payment, select the “United Kingdom” as the country from the 'Where your bank is located' drop-down, and then select the first option on the list; “bank transfer”. You will be able to obtain a quote containing the full IBAN details necessary for you to pay your fees.
It is important to note that in doing this, you will need to cover any bank transfer fees that may be charged as a result of the transfer. These same charges would still be incurred should you have made a transfer directly to King’s College bank account

Do I need to provide my bank with the King’s bank account details?

No.
If you select to pay via card, or through an Alternative Payment Method, then you won’t need to provide any bank details at all.
If you select to pay by bank transfer, then you only need the specific bank details provided to you on your PDF quote. All payments received by Convera, once compliance checked, will be passed on to King's and allocated to your fee invoice.

I have paid by bank transfer previously. Can I use the same EGB payment reference?

No.
You must never re-use an old EGB payment reference number, as this will result in your payment being rejected back and potentially create significant delays.
If paying by bank transfer, make sure you generate a new EGB quote as you will need to use the corresponding unique one-time EGB identifier as a payment reference. Remember, the quote is only valid for 72 hours from the point the quote is generated.

Why are GBP payments with a non-UK-issued card expensive to process? 

Converting money from one currency to another is a relatively low-cost task for a financial services provider. However, transferring that money across a country border is very expensive for the end recipient who’s paying the cost of the transfer. Foreign currency exchange providers often charge a foreign exchange margin to cover the costs of these transactions. 

We strongly recommend that you avoid converting your local currency into GBP and loading it on to a credit card issued outside of the UK, and instead either: 

• Convert and deposit your GBP funds into an accessible bank account where you can make your payment to King’s College via an international bank transfer (making sure you familiarise yourself with any associated transfer costs that your bank/a third party may charge) 

or 

• Make your payment using one of the alternative local currency options provided

Our partner Convera offers you multiple competitively priced alternative payment options, including bank transfers and other real-time options. 

Why are payments made with UK corporate / premium cards expensive to process? 

Transactions made with UK corporate and premium cards are more expensive due to higher interchange fees and scheme fees imposed by card networks: 

• Corporate cards are designed for business use, and issuers may justify the higher fees by offering expense management tools and other incentives.  
• Premium cards often come with benefits such as travel insurance, concierge services, and cashback, which are funded in part by higher merchant fees. 

I cannot find “card” as an option on the list for the country selected, what should I do?

Unfortunately, there are some currencies which Convera are not permitted to trade in on the international markets.

If you cannot locate a card option on the drop-down list, we would advise you to use one of the bank transfer options being presented in your local currency instead. If this isn’t available either, you may wish to explore using an alternative currency presented.
If none of these options are available, then please contact Credit Control (credit.control@kcl.ac.uk) for further advice on how best to process your payment.

My card payment is getting repeatedly declined, can you help?

Whilst students are expected to pay in advance of any impending fee due dates, we appreciate that complications can arise when attempting to make your card payment. In March 2022, a global multi factor authentication protocol (3D Secure V2) for online card payments was introduced. Please refer to our Troubleshooting document which explains how 3D Secure V2 is intended to help you to work through any challenges you may encounter when trying to pay by card.

I have a card issued in a country outside of the UK and I would like to pay in pounds sterling (GBP).

Payments in GBP using a card issued outside of the United Kingdom are not accepted unfortunately. If you still wish to pay in GBP and do not have a card issued in the UK, then we would invite you to pay by bank transfer in GBP instead.
You may also wish to review other payment options in your local currency by selecting the relevant country in the 'Where is your bank located' drop-down. If however, none of these options are possible, then please feel free to contact Credit Control to discuss the matter.

I am not happy with the rate I am being offered on the card option.

Card payments are usually a more expensive option of payment, when compared to a bank transfer, mainly due to the associated international card transaction fees.
King’s College London wants to give you the choice and ability to compare the different options in real time so please consider all payment options being presented by Convera.