King's primary web-based online learning environment is KEATS
(King's e-learning and teaching service). It is accessible from the College and externally, via Student Records
or the direct link to KEATS
. You will find teaching materials for all your modules on KEATS. It is your responsibility to make sure you have access to the correct modules and that you check KEATS regularly for new material.
Please note that KEATS will ask you to "enrol" on a chosen module: this is purely KEATS terminology and has nothing to do with module registration.
How do I access KEATS?
How do I see my modules on KEATS?
You can access KEATS from the internal web pages (http://internal.kcl.ac.uk) by clicking on the e-Learning button then clicking on the KEATS link. Alternatively, direct access to the e-learning service is from the address http://keats.kcl.ac.uk - this is where you will see the login screen.
At the top of the screen you will see a course called ‘KEATS student support help pages’. Click on the link and then log in using your KCL username and password (the same you use for e-mail and other KCL systems). The course provides guidance on logging in and familiarising yourself with KEATS and offers a range of help resources. You should spend a few minutes familiarising yourself with this material.
Who do I contact if I have problems using KEATS?
The Department’s modules require self-enrolment which means that you need to log-in to KEATS and then self enrol on the course before you can view the teaching material.
(Click here for step-by-step screenshots)
1. To find a module go to http://keats.kcl.ac.uk and click on the log in button at the top of the page.
2. In the search box enter the module code or title. If you want to see a list of modules for your year, enter the first part of the module code, e.g. 4CCS, for first year modules.
2. Click on the relevant module title (it will be hyperlinked).
3. Click on the ‘enrol me’ button.
4. Once enrolled, the course will be added to a personalised list of courses, which you can find in the Navigation box under the tab “My courses”. You should now have access!
If you are not able to see a module listed in KEATS that you know should be there then you should contact your Programme Administrator.
However, if you are experiencing technical issues with KEATS (including not being able to log-in) then the College IT Service Desk is the primary point of contact. When contacting the IT Service Desk you must provide as much detail of the course as you can - ideally, the Module Code and Title. Emails should be used for non-urgent issues only. If your matter is urgent you should telephone the IT Service Desk on 0207 848 2430 Monday-Friday 0800-1800.
Please note that because KEATS is supported centrally the Informatics Systems Team will be unable to help you with your query.
Student access to services such as KCL email and KEATS can be removed as a penalty for students with outstanding debts to the College. The removal of these services typically comes after a series of warnings.
It is College policy that even a small debt (e.g. a Library fine) can flag a student as a debtor.
Reinstating these services typically takes 5 working days which can have implications for meeting coursework submission deadlines (which can result in a 0 mark) as well as missing important College/departmental messages.
This is out of the department’s control and is due to the processes of Credit Control, the Student Funding office and IT Services.