What happened next: The creation of a Peer Support Network
Acting directly on the recommendations of the research, Better Connect took up the suggestion to build peer support into ATI and future programmes. This led to consultation with keyworkers about what they would like from a peer support network, which was then put into action.
The establishment of the Peer Support Network explicitly responds to a key issue highlighted in Annie’s report: that of the isolation some keyworkers felt, when it comes to emotional support, resources and knowledge sharing. Typically attended by 20-40 people each time, the Peer Support Network brings together keyworkers from across the Better Connect delivery partner network, in a space designed to share project updates, training, guidance and to spotlight what partners offer.
What impact has it had?
The concrete change made from the recommendations of the research was the creation of the keyworker Peer Support Network. The benefit of this has been to better connect partners, bringing keyworkers together to support each other and give them an opportunity to speak up, share challenges and good practice, and feel listened to.
At these events they have been able to share knowledge, resources and learning, for instance partner-led activities, including art therapy, that allows partners the space for moral support from Better Connect and one another. All of this was in response to what partners expressed about the challenges of their role in the research interview process.
Better Connect’s work with Annie and the Centre for Society and Mental Health has been transformative. They now have much better insight into what works well in employability programmes and have used this learning to develop even better support for organisations and individuals. It has also led to further research collaboration to evaluate employment support projects that followed on from ATI .
The Keyworker Peer Support Network has become a key part of the Better Connect model, providing much needed opportunities for reflection, connection, and support for Keyworkers. Two years on, the peer support groups still play a key role and will continue as long as funding allows.