Chambers Court (Cowdenbeath) - Mandy Ross
Mandy Ross is a Care home manger at Chambers Court (Cowdenbeath). She discusses the developments from Co-design to her own experience, her team and across different teams in the care home.
Co-design activities developing communication in the care home was key for the team. With improvements in communication verbally with colleagues, to streamlining communication in processes such as Assessment and Feedback forms through collaborative and open discussions. This assisted towards improving accessibility by staff to one another’s role(s), tasks as well as understand care home plans and processes for the benefit of users.
Mandy reflects upon the shared and collaborative understanding of individuals and different team roles, and the appreciation and respect this has built amongst teams in the Care Home.