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Staff help and support

A range of online resources and guidance are available for staff on designing and delivering flexible learning and teaching. These resources are complemented by detailed guidance on the use of our core and recommended digital education tools.

CPDs & Training

To support colleagues in designing and delivering flexible learning, a series of workshops and self-paced resources are available. These workshops are available to all staff and will be delivered online via Microsoft Teams Meeting. 

Flexible learning and teaching

The Flexible Learning and Teaching KEATS site is available for staff to support you with providing a flexible education for your students. It provides guidance on a range of topics including:

  • Designing Learning
  • Asynchronous Teaching and Learning
  • Synchronous Teaching and Learning
  • Reusing and Repurposing Multimedia Resources
  • Designing Online Assessment
  • Student Engagement and Community

Learning spaces and HyFlex

Information on the different learning spaces, the equipment provided and the HyFlex provision is available from the Teaching Spaces webpages (internal).

Digital Education technology guidance

CTEL provides detailed resources and guidance on the use of our core and recommended technologies. Each technology has a dedicated KEATS course which can be accessed via the links below.

Faculty specific enquiries and support contacts

Each faculty has dedicated digital education colleagues who can support you with faculty specific enquiries.

Technical enquiries

Technical enquires about KEATS or other digital education technologies (including login issues, access issues and device display issues) should be directed to the IT Service Desk via

For general enquiries please email

For technical IT enquiries please contact the IT Service Desk

020 7848 8888

Faculty TEL Contacts

Faculty TEL Contacts

Faculties have dedicated digital education colleagues for support with faculty specific queries.