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How student support services helped my life at King’s

Dharshini Ramani
Banking & Finance MSC

30 October 2023

Hi, I’m Dharshini Ramani, a Banking & Finance MSc student, here to share my experience of using the student support services at King’s. Throughout my master's journey, I have used the support services loads of times. This article is all about how each service has made my student life easier.

Student Services Frontline team

When you head to any Student Services Desk on campus, the first person you will speak to will be from the Student Services Frontline Team. Since my faculty is based on Strand Campus, I’ve often visited the Student Services desk at the fourth floor in Bush House South East Wing. I’ve asked a lot of questions ranging from how to download a Confirmation of Study letter to how to contact the other service teams. Every time, a Student Services Frontline team member has guided me to the right solution.

Visa & International Student Advice and Visa Compliance service:

Whenever I have visa doubts, I send an email or call the Visa & International Advice team. As an international student, I often get a lot of queries about the visa application process, including what documents to prepare and how to complete the visa application form. If you want to talk about topics like working restrictions and travelling during term time, you can definitely approach the Visa and International Student Advice Team. There is a separate Visa Compliance service responsible for overseeing King’s College London’s Student Visa sponsor license. They helped me to apply for student visa by issuing Confirmation of Acceptance for Study Record. When your student status changes, the Visa Compliance team submits a report with UK Visas and Immigration (UKVI).

Money & Housing Advice Service

House hunting in London can be an exciting and challenging journey, whether it's navigating through different neighbourhoods and property types, or finding the perfect home while sticking to your budget in this dynamic city. I got help from the Money & Housing Advice service to filter budget friendly and safe neighbourhoods, to know how to get council tax exemption and to get loads of money saving tips.

Credit Control Department and Student Funding Office

When it was tuition fee payment time, I couldn’t convert my home currency to Great British Pounds. The clock was ticking and I didn’t know how to solve this problem. Through Student Services Online, I found the Credit Control email address. They helped me to safely transfer my fees from my home country’s bank to King’s without any hassle. Plus, if you are looking for scholarships or hardship funds at King’s, Student funding is always there to support you.

Counselling & Mental Health Support Service

University life can be hard and comes with lots of challenges, not just in classrooms but also in the outside world. I feel better when I talk to someone about what’s going on in my mind or what’s troubling me. I found that someone in both the Counselling & Mental Health Support Service and Wellbeing teams. Tips and suggestions provided by these teams really helped me improve my mental health. If you feel lonely, anxious, sad, or just not okay, you can book an appointment with the Student Wellbeing team. You can also get free sessions with the Counselling & Mental Health Support Service, available for all students at King’s.

You can find more information about all support services at King’s by visiting Student Services Online or by visiting one of the Student Services desks.