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Help and Support

Staff Help and Support

A range of online resources and guidance are available for staff on designing and delivering flexible learning and teaching. These resources are complemented by detailed guidance on the use of our core and recommended digital education tools.

Flexible Learning and Teaching


The Flexible Learning and Teaching KEATS site is available for staff to support you with providing a flexible education for your students. It provides guidance on a range of topics including:

  • Designing Learning
  • Asynchronous Teaching and Learning
  • Synchronous Teaching and Learning
  • Reusing and Repurposing Multimedia Resources
  • Designing Online Assessment
  • Student Engagement and Community
Learning Spaces and Hyflex


Information on the different learning spaces, the equipment provided and the Hyflex provision is available from the Teaching Spaces webpages (internal). 

Continuing Professional Development Workshops


A range of staff development workshops are available for staff to attend. These sessions are run via Microsoft Teams throughout the academic year and are bookable for all staff via Skills Forge.

In addition to our published events we can also provide bespoke courses and consultancy. If a session listed above is not currently available, or you would like to discuss your faculty/departments specific needs in more detail please contact

Digital Education Technology Guidance


CTEL provides detailed resources and guidance on the use of our core and recommended technologies. Each technology has a dedicated KEATS course which can be accessed via the links below.

Faculty Specific Enquiries and Support Contacts

Each faculty has dedicated digital education colleagues who can support you with faculty specific enquiries.

Technical Enquiries

Technical enquires about KEATS or other digital education technologies (including login issues, access issues and device display issues) should be directed to the IT Service Desk via  



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