Show/hide main menu

FAQs

Frequently Asked Questions

Key Information

I am a new student, how do I enrol / register?

Please visit the Welcome to King’s website for a guide on enrolment as well as your first weeks at King's.

What do I do if I can't attend induction?

We would appreciate it if you could make every effort to come to your induction - there's lots of key information given in these sessions.

However, if you really can’t make it you should contact your department to arrange a meeting once term starts. Programme/Faculty information may be disseminated at induction events you should be able to collect a copy from your departmental office

I am a returning student, do I need to register?

During August/September you will be invited to re-enrol online. You will be emailed by the Assessments & Records Centre giving instructions on how to complete this process.

If you have not received an email regarding re-enrolment please log in to Student Records and see if the re-enrolment task is visible and available for you to complete.

If not, please contact the Assessment and Records Centre (internal content only)

NB If you are a returning student, you do not need to attend campus registration, but will still be expected to attend department induction events.

What systems do I need to have access to?

Register IT account

You will need to register your IT account to get access to student computing PCs, King’s email service, KEATS and access the intranet. You can find out more about this on the New to King’s website.

Once you have registered your IT account you will be able to access your email from the intranet here (internal content only).

If your IT account username and password doesn’t work you should contact the IT Service desk (internal content only).

KEATS

The College E-Learning Service (KEATS) is the virtual learning environment for the delivery of teaching material throughout King's College London. You can find out how to access and use the system on the College E-learning Service webpages.

Log in to KEATS

Student Records

Student Records is an online system that allows students to manage their personal information at King’s. You can also view your module registrations, module results and find out who your personal tutor is. You will also find your personalised exam timetable on Student Records.

Log in to Student Records

Research profiles for PGR students

Postgraduate Research students are encouraged to update their profile pages on the College’s research website the Research Portal. Information on how to access the system is available on this page in the School Handbook.

Where is the timetable?

Timetables can be found for each of the programmes at the below links.

Academic Practice - www.kcl.ac.uk/maptimes

Clinical Education - www.kcl.ac.uk/macetimes

What do I do if I can't attend a seminar or lecture?

It is really important that you are aware that your attendance (including punctual attendance) at seminars and lectures is fundamental to you successfully obtaining your academic marks. Your attendance contributes towards the final mark of your degree and failure to attend lectures and seminars may result in you being withdrawn from the course. Your programme of study will have further information on how your attendance at each modules affects your marks.

However, there will, of course, be times when you are unable to attend a class for a good reason. This may be due to sickness or other personal circumstances. In this instance you should immediately inform the lead academic for your programme of study or your personal tutor, who will notify your module tutor of your non-attendance in their class.  For longer absences it may be necessary to provide a medical certificate.  

What are the term dates and other key dates I should know about?

The dates of academic terms and reading weeks are available to view on the term dates page.

There is more information on important dates including graduation ceremonies on the College’s intranet pages here (internal content only).

Who is my personal tutor?

You will be informed who your personal tutor is at the start of the academic year.

For more information on the role of your personal tutor vist the You & Your Personal Tutor pages.

How do I know if I am eligible for a fee waiver?

Fee wiavers are based on who your employer is. In this case, your employer is defined by the company that pays your salary.

Employees of King's College London are eligible for a 100% fee waiver.

A fee waiver of 25% may be applied for to staff employed by one of the member trusts of King's Health Partners (Guy’s and St. Thomas’ NHS Foundation Trust; King’s College Hospital NHS Foundation Trust; South London and The Maudsley NHS Foundation Trust).

Please contact your designated HR representative if you are unsure of your employment status.

For further information visit our Fees & Invoicing pages.

Please Note: Honourary Contracts / Visiting Appointments with King's College London are not considered contracts of employment, and so have no outcome on your fee waiver status.

Where can I find contact details / office hours for staff?

The contact details and office hours for department staff can be found here.

Who is my student representative, and how do I become one?

The primary role of student representatives is to proactively gather feedback and raise concerns from the student body and to attend Staff/Student Liaison Committees (SSLCs) and other department meetings to provide feedback to staff on the student experience and views. Deatils on who the student reps are for 2017/18 can be found on each of the Programme KEATS Areas.

You can find out more about current reps and becoming a rep on our student representatives page.

How do I find my way around?

Maps, travel directions and addresses for buildings are available on the King’s website.

I've forgotten my email password - what do I do?

If you have forgotten your King's password you can reset it using the self-service password changer or alternatively visit an enquiry desk with your College ID card. If you have never registered for self-service password management, you can set up your new password by registering.

Who do I contact if I have a problem/query?

Your Department Office will be your first point of call for queries. Details of all the Department Offices in the Faculty are available on our website

Visit the sources of help page for more information about the support services available to you. 

How do I change my registration status (Interupt/withdraw/transfer)?

Occasionally situations arise that are outside your control and may adversely impact your ability to engage with your studies, i.e. ill health, financial difficulties and other personal reasons. 

On these occasions it may be necessary for you to make a change to your registration status. Please contact your personal tutor to discuss things. 

There are various changes that you can make including: Interruption of study, Permanent withdrawal from College, Transfer of mode of attendance or Transfer of programme of study.

For further information please see the Assessment and Records Centre pages.

Module Information

How do I choose my modules or make changes to my module choices?

All students will be asked to make their module choices online via Student Records before the beginning of the academic year. This guarantees your place on the module.

Students have the option to enrol for modules before the start of each Term by contacting the Programme Administrators, but this comes with the risk that modules will be full to capacity.

How do I change my registration status (Interupt/withdraw/transfer)?

Occasionally situations arise that are outside your control and may adversely impact your ability to engage with your studies, i.e. ill health, financial difficulties and other personal reasons. 

On these occasions it may be necessary for you to make a change to your registration status. Please contact your personal tutor to discuss things. 

There are various changes that you can make including: Interruption of study, Permanent withdrawal from College, Transfer of mode of attendance or Transfer of programme of study.

For further information please see the Assessment and Records Centre pages.

Where can I find the reading lists for my modules?

Module reading lists can either be found on each module KEATS area or on the Library website.

Can I change my degree programme?

If you believe that the programme you are taking is not for you and that a change of degree programme would be best, this must first be discussed with your personal tutor (or tutors, if a combination of subjects is involved). You must then speak to the Admissions tutor of the programme you wish to switch to before submitting the online ‘Change of Status Registration’ form. This must be approved by both Departments if a combination of subjects is involved. Permission to change will only be granted for strong academic reasons. Some programmes may have special restrictions for transferring students.

Assignments & Marks

What happens if I go over the word count for an assignment?

Word limits apply to the main text, quotes, footnotes and appendices (except where these are for illustrative reference only): only your title, front matter and bibliography are excluded from the word count. Penalties will be enforced if students significantly exceed the specified word count. The penalties will be as follows:

  • For work 10% under or over the specified word-count limit, 5 marks will be deducted;

No penalty is applied to candidates whose work falls short of the prescribed limits. Such work will be marked in accordance with the usual academic criteria. 

How will my marks be released?

Final module marks are confirmed by the Programme Board of Examiners and then formally ratified by the Faculty Board of Examiners. 

Marks are then released by the Assessment and Records Centre (ARC) via Student Records. 

Further information is available on the ARC intranet pages.

When will my results be available online?

The reults for your assignments are ratified in Assessment Boards held in March, June and October and your final awards will be published after the relevant Assessment Board. Again, you will be notified by an email from ARC when they are available.  

The exact dates of marks released will be updated each Academic Year.

How do I view my results and feedback on KEATS?

Finalised results aren't stored in KEATS, but it is possible to access indicative grades written in feedback comments. A guidance document on KEATS can be found here.

Why can't I see my feedback on KEATS?

A guidance document on using KEATS can be found here. If you are still having a problem with KEATS, a contact list on who to report issues to can be found on the KEATS page here.

When is feedback available and where?

Finalised results aren't stored in KEATS, but it is possible to access indicative grades written in feedback comments. A guidance document on KEATS can be found here.

When will I get my degree certificate?

Details on where and when certificates can be collected can be found here.

How do I get a full transcript of my marks?

All students with an award date from the 1st July 2013, will now receive an official transcript in addition to their degree certificate.

Information on how to order a transcript if you have already completed your programme of study can be found here.

Can I get my marks early for job applications?

While marks cannot be released early, students who have not yet completed their degree can get a Record of Agreed Results from The Compass. Details of how to request this can be found here.

 Resits & Resubmissions

I've failed a module, what do I do now?

If you have failed a module (i.e. you have an overall module mark below the pass mark) due to not meeting the academic requirements, submitting late or not submitting/not attending an exam, you will be given a resit opportunity and your module mark will be capped at the pass mark.

A candidate for reassessment shall normally be reassessed in the failed elements of assessment and by the same methods as the first attempt.

When will I find out submission details for resits?

Resit submission dates will be communicated after the original marks have been ratified at the next relevant Assessment Board.

Further details can be found here.

Still have a question?

We want to improve your Student Handbook and we want to help you find the answers you need.

If you can't find the answer to your question or have an idea for improving your Handbook, please email the Programme Administrators.

Sitemap Site help Terms and conditions  Privacy policy  Accessibility  Modern slavery statement  Contact us

© 2020 King's College London | Strand | London WC2R 2LS | England | United Kingdom | Tel +44 (0)20 7836 5454