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Support Services

Student Support

This page outlines support services available for students.  

We recognize that for some,  accessing internal support services can be distressing if the incident is associated with the College in any way, so there is a range of internal and external support services listed.  

Internal Support Services

KCLSU Advice

The KCLSU Advice service can confidentially talk students through the complaints procedure, answer any questions  and talk about the merits of their complaint and appropriate evidence to support this. They can assist in ensuring that students complete the Student Complaint Form clearly and accurately and advise on the key points to include on their statement, and provide feedback before it is submitted and can help students make sense of the College’s response to a complaint, and assist to move to the next stage of the procedure if students are dissatisfied with their decision.

 

To get in touch, fill out the KCLSU Advice Form. You will always receive a response within 2/3 working days.


King’s Health Services
 

King’s College London NHS Health Centre is based at Bush House and was established in 2001 to provide health care for students and staff of King’s College London.As well as regular GP and Nurse consultations they also offer a wide range of services including a sexual health GUM clinic, contraception and they can also refer patients to internal and external counselling services. 

King’s Health Services has received training from The Heavens to give members of staff a better understanding to be able to support survivors. 

Confidentiality? Strictly confidential within the limits agreed with your clinician. 

Kings College London NHS Health Centre, 
3rd Floor South East Wing, Bush House 
300 Strand, London, WC2B 4PJ 
Tel: 0207 848 2613 
Email: kingscollegehc@nhs.net 

  

Chaplaincy     

The Chaplaincy team is a resource for the whole community. There are Chaplains at each of the campuses who are available to see any member of staff or student in confidence. You do not have to have a spiritual crisis or be a Christian to see a Chaplain: they are practiced listeners and have a wealth of experience in supporting people through relationship, work and study difficulties, spiritual and vocational issues and can signpost to other services. 

Confidentiality? As private as possible, within policy and process 

chaplaincy@kcl.ac.uk 

 

King's Counselling and Mental Health Support 

Counselling offers a safe, confidential and supportive space, to help you explore your problems, share and gain insight into your feelings, thoughts and behaviour. The team at King's provide a free variety of support including: one to one counselling, group workshops, online resources and crisis support. 

King's Counselling and Mental Health Support services help with:  

  • anxiety 
  • bereavement 
  • difficulties in concentrating or focusing on studies 
  • depression 
  • eating problems 
  • family issues 
  • friendships 
  • gender identity 
  • relationships 
  • sexuality 
  • sleeplessness 
  • stress
  • substance misuse 

Confidentiality? Strictly confidential within  the limits agreed with your counsellor. 

counselling@kcl.ac.uk 

External Support Services

The Havens 

Provided by King’s College Hospital NHS Foundation Trust, The Havens is network of three specialist sexual assault referral centres (SARCs) covers the whole of London who can help you if you’ve been raped or sexually assaulted in the past 12 months 

All centres have showers, and can provide toiletries and refreshments. The Havens will give you new clothes if you need to give up your own as evidence. 

The Havens is available 24 hours a day, seven days a week, for an initial assessment. 

Where the matter is urgent, such as for a forensic medical examination (FME), they aim to see you within 90 minutes. The Havens also offer follow-up care, including counselling, tests and treatments. 

Their medical and emotional support services are confidential. That means they won’t tell anyone you’ve contacted them or come to see them unless you want them to. And you can use any of their services without involving the police. 

020 3299 6900 

Camberwell Haven, South 
London SE5 9RS 

Paddington Haven, West 
London W2 1NY 

Whitechapel Haven, East 
London E1 5DG 

True Vision    

True Vision provides information about hate crime or incidents and how to report it and where to seek help. 

Confidentiality? They will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998. 

enquiries@report-it.org.uk 

  

Rape Crisis    

Rape Crisis South London run the Rape Crisis National Helpline for female survivors of sexual violence. The Helpline is accessible 365 days a year to women aged 14 + who have survived any form of sexual violence, no matter how long ago. They offer specialised, confidential support, information and referral details completely free of charge. Rape Crisis is also available to provide an immediate source of support to friends and family of survivors, as well as other professionals, to help them understand how best to support female survivors of sexual violence. The helpline provides information about relevant agencies including: health care; Independent Sexual Violence Advisers; therapists; Sexual Assault Referral Centres; Rape Crisis Centres in their area. 

Rape Crisis South London provide face-to-face counselling for women aged 13 and above, who have been raped or sexually abused at any time in their lives and who live and/or work in any of the South London boroughs. They offer ISVA (Independent Sexual Violence Advisers) support to women and girls aged 13 and upwards who have survived rape and childhood sexual abuse in South London and who are thinking about reporting to the police or who are currently going through the criminal justice system. 

Confidentiality? The Rape Crisis does offer confidentiality as the freephone number ensures your number will not appear on your bill. 

0808 802 9999 

  

Victim Support 

Victim Support is an independent charity, so you can talk to us whether or not you reported the crime to the police, and our support is free and confidential. It doesn’t matter when the crime took place – you can get our support at any time, and for however long you need us. Victim Support can assist with all forms of hate crime, including but not limited to: race, religious, gender identify, sexuality or disability.  

Victim Support has specially trained staff and volunteers who are based locally across England and Wales and give people the emotional and practical help they need to recover from the impact of crime. 

Confidentiality? As private as possible, within policy and process. 

Free Support line: 08 08 16 89 111 

  

Revenge Porn Helpline 

The Revenge Porn Helpline is the UK’s only dedicated service supporting adults. Call for free, one-on-one confidential advice and support via email and phone. 
You start a conversation with them without sharing any personal information (at least to start with), through their anonymous tool Whisper

Phone: 0345 600 045 

  

The Samaritans Helpline          

Our trained volunteers are able to listen to you any time day or night. We can help you talk through whatever is troubling you, find the answers that are right for you, and offer support. You don’t have to give your real name or any personal information if you don’t want to. 

Callers who are deaf or who have hearing or speech impairments can contact us for support by email by using jo@samaritans.org or by using the Next Generation Text (NGT) service. If you would like to see someone face to face, they also offer a drop-in service from 09.00 until 21.00 at their office 

Confidentiality? As confidential as possible, within policy and process. 

FreeCall 116 123 (UK) 
National telephone: 020 7734 2800 (Branch) 
jo@samaritans.org 
samaritans.org/centrallondon 

Forum Against Islamophobia and Racism (F.A.I.R) 

Established as an independent charitable organisation, FAIR seeks to raise awareness of and challenge Islamophobia and related prejudices. The organisation has a dedicated project that monitors and identifies specific incidences of Islamophobic discrimination, harassment and violence, as well as casework related to incidences.   

To report an incident of Islamophobic discrimination, harassment or violence please contact FAIR on:  

Tel: 020 8940 0100 
Fax: 020 8940 4014  
   
Email: fair@fairuk.org 

 

The Community Security Trust 

CST are a British charity established in 1994 to ensure the safety and security of the Jewish community in the UK.  

If you are the victim of an antisemitic incident or you have information regarding an antisemitic incident that happened to somebody else, CST can help.  

CST has a dedicated team which deals with antisemitic incidents and provides victim support, while respecting your confidentiality at all times. CST can liaise with Police and other bodies to help ensure that any incident is dealt with properly. If you do not want to contact the Police directly, CST can do so on your behalf as a ‘Third Party Reporter’. 

CST National Emergency Line:  0800 032 3263 

Report to CST Online: https://cst.org.uk/report-incident 

 

GALOP  

Galop is the UK's leading lesbian, gay, bisexual and trans* (LGBT) anti-violence and abuse charity. They provide a range of support for LGBT victims of hate crime.  

Galop have a wide range of resources on hate crime on their website and can provide confidential and independent advice. They also have  a specialist casework service for people in London facing homophobia, transphobia or biphobia. There is a specialist trans safety casework service and a young people’s safety casework service in London. 

Email: advice@galop.org.uk 

Report Online: http://www.galop.org.uk/report/ 

Galop Phone Number: 0207 704 2040 

 

 

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