Guide to Resetting MFA (Multi Factor Authentication) on a KCL Account

If you have replaced your mobile phone, this process is required to retain access to your KCL Account. 

If you still have access to your old phone

1. Go to ‘My Sign-Ins’ and sign in with your King’s account, you’ll need to approve the sign in using the Authenticator app on your old phone.

2. Click ‘add a sign-in method’ and choose ‘Microsoft Authenticator’.

3. Install the Microsoft Authenticator app on your new phone. Once installed, click ‘Next’.

4. Open the app on your new phone, allow notifications and then select ‘work or school account’. Once you’ve done this, click ‘Next’.

5. You’ll be presented with a QR code, scan this with the Authenticator app on your new phone, once scanned, click ‘Next’.

6. A test notification will be sent to your phone. Type the numbers presented on screen into your Authenticator app to approve the test.

7. Click ‘Next’ to complete the process.

If you no longer have acces to your old phone

1. Contact the Service Desk, who will provide you with a temporary access pass. This will allow you to access the ‘My Sign-Ins’ page.

2. When signing in, select ‘I can’t use my Microsoft Authenticator app right now’.

3. Choose to sign in with your temporary access pass instead, and use the code provided by the Service Desk.

4. Follow from step two of the ‘If you still have access to your old phone’ section.

Removing your old phone

1. Once you’ve set up the Authenticator app on your new phone, remove your old phone by selecting the ‘Delete’ option next to your old phone on the ‘My Sign-Ins’ page.

On this page:

• If you still have access to your old phone
• If you no longer have access to your old phone
• Removing your old phone