Password resets and management
What you need to know
To use King’s online services you need an active, authorised account and password. This page explains how to activate your account, register for online services and self-service password reset.
One of the requirements of account registration is to confirm alternate contact details; either a phone number*, personal email address (or both). These can be used to confirm your identity, for example, in the event you have forgotten your King’s password. This is similar to the authentication process that you would use for online banking, and other online services such as Amazon.
Any personal data provided during the registration process is encrypted and secured. It is used for the purpose of managing the self-service password reset service and for no other purpose, by either Microsoft or King’s College London. The system is automated and does not require human interaction from either King’s IT or Microsoft.
Further information on data usage and privacy within Microsoft can be found on the Privacy at Microsoft pages.
For further information on data privacy within King’s, please read the following Privacy Notices that can be found on the King's website and intranet.
*Please be aware that in the event that you require a password reset, you will need to accept a phone call from the number you provide. This means if you provide your desk phone number, you will need to be at your desk to reset your password.
New students and members of staff
As a new student or member of staff, you will have received a King's username and registration password when joining. The registration password allows you to register for online services, which you must do before you can access any of the online services at King's. This will also enable you to reset your King’s password quickly and easily, at any time, without having to contact the IT Service Desk.
Existing students and members of staff
As an existing student or member of staff your account is already active. However, due to the new requirement of confirming alternate contact details, you need to re-register your password.
Register or re-register your password
You only need to do this once. You will be asked to confirm either a mobile number or personal email address (or both). This can then be used to reset your password, for example, in the event you have forgotten your King’s password. To register, please follow this link:
Note: When you click on this link, you may be presented with a pop-up login box. You must enter your username in the format shown below.
Reset your password
Once you have registered or re-registered your password you can reset it at any time using the following link.
Reset your password
Note: you will be asked to confirm your user ID. Please use your username in the format firstname.lastname@example.org and follow the on-screen instructions.
Keeping King's secure
To help us keep King’s secure, all staff and students are asked to ensure they follow the King’s email and information security policies, which can be found on the IT security webpages.
Remember! King's IT will NEVER ask you for your username and password in an email.