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Password resets and management
What you need to know

Are you a new student at King's?

If you are brand new student joining King's you need to register your account first...then you can reset your password



Reset your password 

Once you have registered your account you can reset your password any time using the following link. 


  • you will be asked to confirm your user ID.
  • Please use your username in the format  k******* and follow the on-screen instructions.  


Choose a complex password:  guidance from the National Cyber Security Centre

  • King's is moving from 8 characters to 12 characters - so you'll need a password of 12 characters the next time you have to reset your password  
  • use three random words to create a strong password with numbers and symbols e.g. 3redhousemonkeys21!
  • Be creative and use words memorable to you but be aware your social media accounts can give away what is important to you like childrens names, pets and football teams
  • Never use your current partner's name; child's name; other family members; pets; place of birth; holiday destinations or sports team 


Having Trouble re-setting your password? 

  • It is possible that you haven’t registered for password re-set.   
  • If you know your password, go to to register your account.  Once registered, you will be able to re-set your password. 
  • See Registering Your Account for more information about registering your account. 
  • If you can’t remember your password you will need to have your Multi Factor Authentication credentials (or 6 digital code) reset. To do this, please send a copy of your photographic I.D in an email detailing your request to

Got a new device? 

If you have a new device and no longer have access to the Multi Factor Authenticator App or need to register your new device please see this guide. Please note that if you have a new device and do not have another authentication method set up, please contact the Service Desk who will be able to assist you further.


King's will NEVER ask you to disclose your password or

for your username and password in an email. 


Contact the IT Servicedesk

Available to help you 24/7, 365 days a year

020 7848 8888

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