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Privacy policy

Privacy policy for our clients

What is our ‘legal basis for processing’? 

To be able to process your personal information, we must have a valid legal reason for doing so. The reason in our case is that we need your personal information to deliver any agreement (or ‘contract’) we have with you. This includes providing free legal advice, in the form of a written letter, to you following a request from you asking for assistance. It can also include providing a written response to your initial enquiry. 

Do you have to provide your personal information and what are the consequences of not doing so? 

You must provide us with your name and either an email or telephone contact and brief details of your enquiry to allow us to deliver the agreement (or ‘contract’) we have with you. These services include responding to your initial enquiry to tell you whether we can help you, providing free legal advice to you. If you do not, we will not be able to inform you about whether we can assist you with your enquiry or provide you with any legal advice. 

You do not have to provide any other information if you do not wish to, but it would help us if you would complete all parts of our form. 

If you do not wish to provide us with this information through our online form, you can email us directly at kingslegalclinic@kcl.ac.uk. Or, if you prefer to speak to us, then you can telephone King’s Legal Clinic on 020 7848 1575. 

If you telephone and we are not available to answer, you can leave a voicemail message with your details and we will return your call. You do not have to leave your details in a voicemail message but if you do, we will delete the message off our clinic telephone immediately after returning your call. 

By providing us with your personal information, you agree to King’s Legal Clinic processing your personal information in accordance with the purposes as laid out in this privacy statement. 

You may withdraw your consent at any time by notifying us by email (kingslegalclinic@kcl.ac.uk) or writing to us at: 

King’s Legal Clinic
The Dickson Poon School of Law
Somerset House East Wing
King’s College London 
Strand | London| WC2R 2LS

How long do we keep your information for? 

The university stores data about you in line with its retention and disposal schedule which can be found here


Questions and queries

If you have any queries about this privacy statement, please contact us:

Somerset House East Wing, Strand Campus, Strand, London WC2R 2LS

Contact us

Contact us

Get in touch with the King's Legal Clinic and fill out our enquiry form or call us.

King’s Legal Clinic aims not to keep data for longer than we need to. 

The length of time we will keep your information for will depend on which of the following categories you fall into:

Legal Clinic privacy policy
Category Explanation of Category When   will your information be deleted? 

General enquires received over the telephone or via email 

You are instantly signposted on to other organisations to seek advice and/or informed immediately that King’s Legal Clinic cannot help. 

We will delete your information straightaway. 

Requests for appointments via our online form (Unable to Assist) 

The details of your enquiry are passed on to a supervising solicitor for assessment, but they decide we are   unable to assist. 

We will delete your information no later than 14 days after the date we let you know we are unable to assist. 

Taken on as one of our clients 

Where you have come in for an appointment with the clinic and then received a written letter of advice. 

We will delete your information no later than six years after the date we formally close your case file. 

No further correspondence received   from you (i.e. you did not get back in touch)  

(this applies when you get in touch with us by completing our online form, emailing us or calling us over the   telephone) 

Where we have emailed/telephoned you   and you have not got back in touch. This could be where we are getting in   touch to let you know we can assist or asking for further information to assess whether we can help or not. When returning telephone calls, we will not try to contact you more than 3 times. 

We will delete your information no later than 14 days after the date of the last attempt to contact you. 

 

Third Party websites 

Our website may contain links to third party websites. If you follow these links, please note that these websites have their own privacy statement which are entirely separate from King’s College London and King’s is not responsible for them. 

Unless we explicitly tell you and seek your permission to do so in advance, we do not share your data with third parties. So, we will not share your information with any external organisations. On rare occasions, we may be required or permitted to share personal information by law (e.g. for law enforcement purposes).

As data controller the university will process your personal information in accordance with your rights under data protection legislation.

(a) right to be informed
(b) right to gain access to your data
(c) right of rectification
(d) right to erasure
(e) right to restriction
(f) right to portability
(g) right to object
(h) right not to be subject to automatic profiling or decision making

 

To find out more about how the university deals with your personal information, including your rights and who to contact if you have a concern, please see the university’s core privacy notice at https://www.kcl.ac.uk/terms/privacy.aspx

If you have any queries in relation to how your rights are upheld, please contact King's Information Compliance team


 

Privacy policy for King's students 


Reference to “we” or “us” in this privacy statement means employees of King’s College London who have responsibility for the operation and marketing activities of King’s Legal Clinic at The Dickson Poon School of Law, King's College London. 

This privacy statement explains the kinds of information we may obtain from or about you when you contact King’s Legal Clinic. It sets out how we may use that information and who we may share that information with. 

We respect your right to privacy and are committed to complying with data protection and privacy law in the UK. 

We will keep any personal information you provide us or which we obtain about you, secure and confidential using appropriate organisational and technical measures. 

The types of information we collect will include your names, e-mail addresses and mobile numbers.

We obtain personal information from you when you enquire about volunteering with our clinic. This will often be through our volunteer application form but may also be by email.

We require the following personal information to be able to contact you after we have received your enquiry and to tell you whether you are able to volunteer with us or not. If you are taken on as a volunteer then, at a later stage, we may also need such information to contact you about your volunteering slot and generally keep you informed about any activities/training relevant to your role as a volunteer with our clinic.

To be able to process your personal information, we must have a valid legal reason for doing so. The reason in our case is that we need your personal information to deliver any agreement (or ‘contract’) we have with you. This includes providing you with an educational experience through working on real life client cases and developing an understanding of the administrative side of running a clinic.

You must provide us with your name, email, degree programme and year of study (e.g. 1st year) to allow us to deliver the agreement (or ‘contract’) we have with you. If you do not, we will not be able to inform you about whether you can volunteer with us or not. You do not have to provide any other information if you do not wish to, but it would help us if you would complete all parts of our application form.

By providing us with your personal information, you agree to King’s Legal Clinic processing your personal information in accordance with the purposes as laid out in this privacy statement.