Moving in

Arrival information

When can I book my arrival slot?

Postgraduates will receive all pre-arrival information including how to complete the mandatory Health and Safety induction and book their arrival slot in early August.

Undergraduates will receive all pre-arrival information including how to complete the mandatory Health and Safety induction and book their arrival slot around late August. We will contact you to let you know when you can complete these steps.

I need to arrive earlier than 15 September. Can I book an earlier arrival slot?

The earliest arrival slot we can offer is 15 September. Remember, though, you'll need to add an Early Arrival Week to your booking, which will be chargeable, via the portal. You will be able to do this from late July for postgraduates and late August for undergraduates.

Will an early arrival option be available at all sites?

Early Arrival will be available at all sites apart from Canada Water, Hayloft Point and Battersea. However, there will only be a limited capacity at City and Vauxhall. 

I am arriving late because of visa delays. Will I lose my room?

Don't worry. Your room will be secured as long as you pay the pre-payment and instalments of rent by the deadlines. You can book an arrival slot for later.

I am arriving in the middle of the night. Will I be able to check in then?

Yes. The reception operates 24/7, so there will always be someone to check you in.

What should I do if I need to change my booked arrival slot?

Please log onto the Accommodation Portal and select Change My Arrival Slot.

Are there parking spaces?

There’s no parking at our residences, on move-in days there’ll be a stop-and-drop system. If you require parking, you can find the nearest car park on the NCP website. Visit the NCP website for more information

Do you offer an airport pickup service?

We don't arrange pickups, but you may find such options from third parties. As London is very well-connected via transportation links, you can easily access the residence via public transportations or cabs.

Can I have packages delivered to the residence before arrival?

As there is no storage for packages, we recommend that you arrange deliveries on or after your move-in day. 

If you're having difficulty meeting fee payment deadlines, visit the student fee payment page for further information.  

Arrival slots

Students can arrive early, from 9 September 2024, by adding an Early Arrival Week to their booking when it's available in the portal (usually around late July for postgraduates and late August for undergraduates). Remember, this will incur an additional charge.

For more information see the Moving In Guide

What to bring

You'll need to provide your own bed linen and other bedding essentials. Please note that bed sizes differ for each accommodation site so be sure to check your residence for specifics. Likewise, you will need to bring in your toiletries, laundry detergent and iron. We also advise that you bring your cooking utensils.

You can pre-order your bedding, towels and kitchen essentials from our partner Student Essentials, who offers a lot of extras such as mattress topper, iron, kettle, etc. as well. These will get delivered prior to your arrival.

Electrical appliances

You're welcome to bring small electrical appliances that are in good working order. If you're bringing them from outside the UK, that means fitting your plugs with three-pin adaptors that comply with the British electrical system (230V, 50Hz) and British Standard BS 1363. Extension leads are OK, as long as they're not overloaded, but block plug adaptors are not permitted. 

Laptops, printers and small electrical appliances such as speakers, small lamps and alarm radios are all welcome, as long as they’re fitted with plugs or adaptors that are compatible with the UK electrical system. Microwaves are standard in all kitchens – please don’t bring your own – but we don't supply kettles or toasters.

You also won’t need to bring any e-scooters, e-cigarette chargers, electric heaters (including any halogen equipment) or air conditioners because we don’t allow them.