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Living with us
King's Residences provide an in-house team of Welfare Leads at every residence. The Welfare Leads are specially trained staff or postgraduate students that live alongside you in your residence and are on hand to support you during your stay in Halls.
Your Welfare Leads can be contacted directly via text, phone, email or at regular drop-in sessions, or you can ask your Reception team for guidance in how to reach them. You can choose how to contact them depending on what makes you most comfortable – whether that’s a cup of tea in your kitchen or a meeting over Microsoft Teams.
Your Welfare Leads are there to create a safe space to listen to you, so you can share and process how you are doing in confidence. It is normal to go through difficult periods and face challenges whilst at University, and they are here to provide wellbeing support for if that happens to you. They are also trained to support and assist you with accessing more specialised help if you need it, such as mental health services, academic support and more.
Residence Welfare Leads are on-call from 8pm-8am every day of the week, and are also available 24/7 on Saturdays, Sundays and Bank Holidays.
In complex or very vulnerable situations, the Residence Welfare Leads may ask the Residences Wellbeing Manager or Welfare Officer to become involved with their students to enhance and escalate the support they need Both Wellbeing Manager and Welfare Officer work in the central Residences Management team and are available Monday-Friday between 9am – 5pm. They have worked in Student Residences for a long time and are experienced in supporting students in crisis and helping them to get the help that they need to succeed at University.
We also have a bespoke Residences Welfare Policy where you can find out more about how Residences are committed to supporting and safeguarding you during your stay.
Welfare Leads: Parisa / Akbar / Jose
Welfare Leads: Thouriya / Kostas / Charlotte
Welfare Leads: Laura / Lazara
Welfare Leads: Nkasi / Mo / Mark
Welfare Leads: Mayesha / Aleks
Welfare Leads: Dima / Jasmin / Shounak
Welfare Leads: Xenia / Paddy
Welfare Leads: Katalin / Shakeba
Welfare Leads: Giulio / Ali / Celine
Welfare Leads: Jhanelle / Janeili
Uniheads partnership: Uni Heads are offering free mental health training to all King’s residents so they can support themselves and others. Residents who participate in the training receive a personalised certificate and are able to get a good understanding of support services and information about what to do if they are in crisis themselves or know someone else who is. The training takes around 30 minutes, and you can revisit it at any time after competition. Residents can access this service here: https://uniheads.co.uk/
Togetherall: In you find yourself in need of support, we recommend Togetherall which is a safe and anonymous online space you can go to if you’re feeling down, struggling to cope or just want to talk to people who understand what you’re going through. The service is available 24 hours a day, 7 days a week from any device with an internet connection.
King’s College London provides funding for every student to have full access to TogetherAll for 6 months. All you need to do is sign up with your KCL email to access this support.
We also recommend Student Space which has lots of resources and advice about supporting your mental health and wellbeing in particular during the challenges of the pandemic.
Pro Counselling: Out-of-hours counselling support
King’s have partnered with Pro-Counselling, who are King’s College London’s out-of-hours Counselling Service. You can use this free and confidential service when you would like to talk about an issue or problem out-of-hours and feel that you cannot wait to see a counsellor. Pro-Counselling therapists offer short-term counselling support to King's College London students presenting with low to moderate mental health problems and can provide support, advice and guidance towards a solution. Pro-Counselling are available on 0808 196 6172 from 17.00 to 09.00 on weekdays and 24/7 on weekends, bank holidays and King’s closure days. This number is a UK Freephone number from a mobile or a landline.
If you are not in the UK, you will not be able to call the UK Freephone number. However, you can still access the telephone counselling platform by calling +44 (0) 208 138 9107 (UK national rate). To access out-of-hours counselling support without communication charges, you can request an out-of-hours online counselling appointment.
Opening times are on UK time (GMT+1).
Important to know: Pro-Counselling cannot provide supporting letters for Mitigating Circumstances Forms or liaise with tutors.
If you or someone you know in the residence is in crisis or an emergency situation, please contact the Emergency Services on 999. You can also go to your Reception desk to request support from the Reception and Security team.
We work hard in King’s Residences to create an inclusive environment where students feel safe and supported. We expect all of our students to do the same and show respect and kindness towards your fellow flatmates, peers and staff at the College. We operate a 0-tolerance policy to disrespectful behaviour of any kind, including bullying, harassment and any kind of discriminatory or offensive behaviour. It is our community responsibility to take a stand to end Bullying and Harassment, and we encourage you to report any instances to your Reception team, Welfare Lead or directly to firstname.lastname@example.org.
We also have a bespoke Residences Disciplinary Policy where you can find out more about how Residences are committed to providing a safe environment during your stay.
King’s College London have a dedicated online Student Services platform where you can access a range of different support resources. The College offers specialised support in Disability Advice, Counselling and Mental Health Support, Health and Wellbeing, Fees, Funding and Money Advice and more. All services are completely free to King’s students, so we encourage you to engage with these services as needed!
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