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In-house wellbeing support – Residence Welfare Leads



welfare page logo tiles-01King's Residences provide an in-house team of Welfare Leads at every residence. The Welfare Leads are specially trained staff or postgraduate students that live alongside you in your residence and are on hand to support you during your stay in halls.




welfare page logo tiles-02Your Welfare Leads can be contacted directly via text, phone, email or at regular drop-in sessions, or you can ask your Reception team for guidance in how to reach them. You can choose how to contact them depending on what makes you most comfortable – whether that’s a cup of tea in your kitchen or a meeting over Microsoft Teams.


welfare page logo tiles-03Your Welfare Leads are there to create a safe space to listen to you, so you can share and process how you are doing in confidence. It is normal to go through difficult periods and face challenges whilst at University, and they are here to provide wellbeing support if that happens to you. They are also trained to support and assist you with accessing more specialised help if you need it, such as mental health services, academic support and more.


welfare page logo tiles-04Residence Welfare Leads are on-call from 8pm-8am every day of the week, and are also available 24/7 on Saturdays, Sundays and Bank Holidays.


Further residences wellbeing support

In complex or very vulnerable situations, the Residence Welfare Leads may ask the Residences Wellbeing Manager or Welfare Officer to become involved with their students to enhance and escalate the support they need. Both Wellbeing Manager and Welfare Officer work in the central Residences Management team and are available Monday-Friday between 9am – 5pm. They have worked in Student Residences for a long time and are experienced in supporting students in crisis and helping them to get the help that they need to succeed at University.

We also have a bespoke Residences Welfare Policy where you can find out more about how residences are committed to supporting and safeguarding you during your stay.

Your Residence Welfare Leads


Supporting yourself – Tips and resources

Emergency & crisis

If you or someone you know in the residence is in crisis or an emergency situation, please contact the Emergency Services on 999. You can also go to your Reception desk to request support from the Reception and Security team.


Student conduct

We work hard in King’s Residences to create an inclusive environment where students feel safe and supported. We expect all of our students to do the same and show respect and kindness towards your fellow flatmates, peers and staff at the College. We operate a 0-tolerance policy to disrespectful behaviour of any kind, including bullying, harassment and any kind of discriminatory or offensive behaviour. It is our community responsibility to take a stand to end bullying and harassment, and we encourage you to report any instances to your Reception team, Welfare Lead or directly to

We also have a bespoke Residences Disciplinary Policy where you can find out more about how residences are committed to providing a safe environment during your stay.

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King’s College London Student Services

King’s College London have a dedicated online Student Services platform where you can access a range of different support resources. The College offers specialised support in Disability Advice, Counselling and Mental Health Support, Health and Wellbeing, Fees, Funding and Money Advice and more. All services are completely free to King’s students, so we encourage you to engage with these services as needed!

student services