Staff and students:
Self Service IT support
Helix is our online self-service portal, use this platform to submit requests for assistance or report issues, and monitor the progress of your existing requests.
Connecting to Wi-Fi
Find out how to connect to Wi-Fi on campus on our Services and software page.
Audio visual support
If you need technical support with equipment in virtual or physical teaching spaces, video production and event recording, or hiring additional AV equipment for your event please contact AV (internal page).
Managing and resetting your password
Find out more on our Password rests and management page.
Using Microsoft 365
Explore guidance for using M365 apps on the Digital Skills Hub (internal).
Printing, copying, and scanning
Find step-by-step guidance on printing, copying, and scanning on the Digital Skills Hub (internal).
Downloading software
If you have a King's IT managed windows device you can download software using the Company Portal app. If you have a King's IT managed Mac device you can download software using the Self Service+ app. Find out more about accessing and using these apps on the Digital Skills Hub (internal).
We also have the Student Virtual Desktop (SVD) platform which gives students access to virtual machines with most of the software your faculties deem necessary pre-installed. Find out how more about accessing and using the SVD on the Digital Skills Hub (internal).
Guest and affiliate accounts
If you work closely with, but are not directly employed by King’s, you may be eligible for an affiliate or guest account, find out more about these accounts on our Guest and Affiliate accounts page.
Accessing our libraries
Find out more about accessing our libraries on the Libraries & Collections pages.
Connecting to Wi-Fi
Find out how to connect to Guest Wi-Fi on campus on our Services and software page.
Technical support in teaching spaces
Please use the following contact details to access support on campus:
Strand: av_strand@kcl.ac.uk, 020 7848 2158
Bush House: bushhouse-av@kcl.ac.uk, 020 7848 5765
Waterloo & St Thomas: av_waterloo@kcl.ac.uk, 020 7848 4455
Guy’s: av_guys@kcl.ac.uk, 020 7848 6671
Denmark Hill: av_denmarkhill@kcl.ac.uk, 020 7848 0354
WEC: 020 7848 5527
Guest printing
To print on campus you will need an affiliate or guest account. Before printing you will need to sign in to your printing account and add credit.
Guidance link tbc.