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Service delivery standards


King's College London Libraries & Collections is committed to ensuring your needs are the focus of our services, collections and resources. We have a number of service delivery standards that set out the levels of service you can expect from us in key areas of our activities. 

We will publish performance against our service delivery standards on a monthly basis. Where service falls beneath our high standards we will tell why and what we are doing to rectify our performance. 

Library staff can help you get the most out of services, collections and resources, and if you any feedback about the service you have received please  have your say