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General library enquiries

If you have an enquiry please see our LibAnswers FAQs, created to help you get the answers you need quickly.

Library_loop_logo_100x62 Find out how we are using your feedback to improve our services by following our blog, Library Loop.

If you need to speak with a member of our team, LibAnswers pages also have a Live Chat service available 24/7. All chats are to a real person / Librarian (no chatbots involved).

Feedback and complaints

Let us know how we're doing, good or bad. Your feedback helps us improve.

If you are not satisfied with the service you have received and would like to make a complaint please follow our  complaints procedure

  purple_noiseline_100x76     Noise Line

Are you in a quiet or silent zone and other people being too noisy?

Text the Noise Line on  07883303052, describing your location (library name and room) and we will respond as soon as possible. We will not text back unless we need to clarify your location.


‘Student talking loudly on phone, Maughan Library, room 2.59’

or ‘Large group chatting, WEC library, floor 2 open plan area’

This service is currently operating Monday to Friday between 09.00 – 19.00 and 12.00 - 16.00 on Saturday and Sunday. 

(Service not available during Bank Holidays or over Winter/Easter breaks. Please note that St Thomas's is only staffed a few hours a week and we may be unable to act on your Noiseline message.)

Library Alerts

Library Alerts

Latest information on disruptions to the services or resources we provide.

Library access

Access to our libraries is under ongoing review as part of university-wide access arrangements, and we are aiming to increase access over the coming months. We will update access information once additional steps are confirmed.

Our libraries are currently closed to some external visitors (except for Special Collections and Archives), access is prioritised for current King’s students, staff, NHS members of the library, Alumni, eligible Independent Researchers, University of London (UoL) students and registered SCONUL Band-A users.



Libraries & Collections


Our LibAnswers pages have searchable FAQs and information on the ways you can contact us, including 24/7 Live Chat.

Student Services


Student Support Officers provide you with the practical support and information you need to navigate through your studies and any personal issues that may arise.

IT Service Desk


King's IT specialists are available 24/7/365 to help you get you IT-related queries sorted.