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General library enquiries

If you have an enquiry please see our LibAnswers FAQs, created to help you get the answers you need quickly.

If you need to speak with a member of our team, LibAnswers pages also have a Live Chat service available 24/7.


Feedback and complaints

Let us know how we're doing, good or bad. Your feedback helps us improve.

If you are not satisfied with the service you have received and would like to make a complaint please follow our  complaints procedure

  purple_noiseline_100x76     Noise Line

Are you in a quiet or silent zone and other people being to noisy?

Text the Noise Line on  07883303052, describing your location (library name and room) and we will respond as soon as possible. We will not text back unless we need to clarify your location.


‘Student talking loudly on phone, Maughan Library, room 2.59’

or ‘Large group chatting, WEC library, floor 2 open plan area’

This service operates 09.30 – 17.30 on weekdays and 10.00 – 18.00 on weekends during term-time.


Library access

Until 31 January 2022, our libraries will remain closed to external visitors (except for Special Collections and Archives), access will be prioritised for current King’s students, staff, NHS members of the library, Alumni, eligible Independent Researchers and registered SCONUL Band-A users.




Libraries & Collections


Our LibAnswers pages have searchable FAQs and information on the ways you can contact us, including 24/7 Live Chat.

Student Services


Student Support Officers provide you with the practical support and information you need to navigate though your studies and any personal issues that may arise.

IT Service Desk


King's IT specialists are available 24/7/365 to help you get you IT-related queries sorted.