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General library enquiries

If you have an enquiry please see our LibAnswers FAQs, created to help you get the answers you need quickly.

If you need to speak with a member of our team, LibAnswers pages also have a Live Chat service available 24/7.


Feedback and complaints

Let us know how we're doing, good or bad. Your feedback helps us improve.

We aim to respond to your enquiries and comments in accordance with our  published response times

If you are not satisfied with the service you have received and would like to make a complaint please follow our  complaints procedure


Library access

Libraries & Collections are carrying out a staged reopening of our spaces throughout September and  October.

For the latest information please visit our Coronavirus update webpage.




Libraries & Collections


Our LibAnswers pages have searchable FAQs and information on the ways you can contact us, including 24/7 Live Chat.

Student Services


Student Support Officers provide you with the practical support and information you need to navigate though your studies and any personal issues that may arise.

IT Service Desk


King's IT specialists are available 24/7/365 to help you get you IT-related queries sorted.