Get Festive at King's Libraries, with our Festive Feedback. Swing by any of the libraries and you'll find dazzling festive trees, each with tags just waiting for your holiday wishes and thoughts.
You’ll also find the 'Naughty or Nice' comment boxes near each tree to drop in your feedback. Tell them us how we are doing and what we can do to improve your library experience.
Find out more about previous campaigns on the Library Loop Blog
- Has the library been a friendly and welcoming space?
- Did our print or online collections let you down?
- What do you want us to keep doing more of?
- Did any of our services annoy you?
- What did we do that made you smile?
General library enquiries
If you have an enquiry please see our LibAnswers FAQs, created to help you get the answers you need quickly.
Find out how we are using your feedback to improve our services by following our blog, Library Loop.
If you need to speak with a member of our team, LibAnswers pages also have a Live Chat service available 24/7. All chats are to a real person / Librarian (no chatbots involved).
Feedback and complaints
Let us know how we're doing, good or bad. Your feedback helps us improve.
If you are not satisfied with the service you have received and would like to make a complaint please follow our complaints procedure
Noise Line
Are you in a quiet or silent zone and other people being too noisy?
Text the Noise Line on 07883303052, describing your location (library name and room) and we will respond as soon as possible. We will not text back unless we need to clarify your location.
Examples:
‘Student talking loudly on phone, Maughan Library, room 2.59’
or ‘Large group chatting, WEC library, floor 2 open plan area’
This service is currently operating Monday to Friday between 09.00 – 19.00 and 12.00 - 16.00 on Saturday and Sunday.
(Service not available during Bank Holidays or over Winter/Easter breaks. Please note that St Thomas's is only staffed a few hours a week and we may be unable to act on your Noiseline message.)