General library enquiries
If you have an enquiry please see our LibAnswers FAQs, created to help you get the answers you need quickly.
Find out how we are using your feedback to improve our services by following our blog, Library Loop.
If you need to speak with a member of our team, LibAnswers pages also have a Live Chat service available 24/7. All chats are to a real person / Librarian (no chatbots involved).
Feedback and complaints
Let us know how we're doing, good or bad. Your feedback helps us improve.
If you are not satisfied with the service you have received and would like to make a complaint please follow our complaints procedure
Are you in a quiet or silent zone and other people being too noisy?
Text the Noise Line on 07883303052, describing your location (library name and room) and we will respond as soon as possible. We will not text back unless we need to clarify your location.
‘Student talking loudly on phone, Maughan Library, room 2.59’
or ‘Large group chatting, WEC library, floor 2 open plan area’
This service is currently operating Monday to Friday between 09.00 – 19.00 and 12.00 - 16.00 on Saturday and Sunday.