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Mouse sightings

Library Services liaises with Estates on an ongoing basis to ensure our spaces are clean and pest-free. Whilst we do conduct regular visual checks, we are reliant on access to accurate and timely summary reports of all pest sightings in order to implement the most appropriate controls. Please report any mouse sightings directly to the relevant Estates or Bouygues Helpdesk, rather than Library Services, so that these can be collated and passed on to the experts without delay. You should email the relevant helpdesk below including ‘Pest control’ and the location in the subject line and providing the time, date of sighting and precise location within the email.

New Hunt’s House
Franklin Wilkins
All other libraries

General library and archives enquiries

We aim to respond to your enquiries and comments in accordance with our published response times

Visit the Library Services Alerts page to for up to date information of any disruptions that may be occuring to the services we provide.

    • Live chat below with a librarian, available 24/7
    • In the event that a librarian is not available to chat, your message will automatically be saved and a response sent as soon as possible.

How we can help

Our staff are here to help you make the best use of the services and resources available in our libraries and online.

Staff in the library can offer assistance with using library facilities, basic IT advice and advice about how to access online resources.

We also offer interactive KLaSS e-learning courses on KEATS focusing on literature searching and bibliographic software as well as a number of self-help library subject guides to help you navigate around our libraries and online services. KLaSS face-to-face workshops are also available during term time.

The Compass

The Compass is a cross-campus support service for all offer holders, current and former students of King's College London.

Our Student Support Officers provide you with the practical support and information you need to navigate though your studies and any personal issues that may arise.

Based in four libraries across all campuses and accessible in-person, online and by phone, our purpose is to make your time at King's as unburdened and enriching as possible.

IT enquiries 

Library Services staff provide basic IT advice or you can contact the IT Service Desk which is the primary point of contact for help with using the IT services at King's. 

The IT service desk is open 24/7,every day of the year.

  • You can phone the IT Service Desk on 020 7848 8888
  • If you have a query about IT you can also email or complete one of the IT support forms
  • You can browse the internal IT Support web pages

Other Library contacts

Contact your Library Liaison Manager

Contact the Library Services Leadership team





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