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Wellbeing

Residences Wellbeing Support

The Residences Wellbeing Team provides support to students living in King's accommodation throughout the year. Whether you are experiencing difficulties with your wellbeing, struggling to settle into residence life, or are concerned about another resident, the team is here to offer support and guidance. 

Contact us

You can contact the team by email at any time, seven days a week, including weekends, bank holidays and university closure periods on resiwellbeing@kcl.ac.uk.

 

Out-of-hours support line

Available weekdays from 5pm to 9am, and 24 hours a day on weekends and bank holidays, 365 days a year. Calls are answered by our Residences Wellbeing Support Advisors who will listen to your concerns, provide immediate support where appropriate, and help connect you with the right services if additional assistance is needed.

020 7848 6200

How we can help 

The Residences Wellbeing Team can support with: 

  • emotional wellbeing and mental health concerns 
  • settling into residence life 
  • relationship and friendship difficulties 
  • concerns about another resident 
  • homesickness and feelings of isolation 
  • cultural adjustment and transition to university life 
  • signposting to university and external support services 
  • general wellbeing support.

Residences Wellbeing Policy

Residences Wellbeing Team Organisation Chart

 

Supporting yourself – tips and resources

Wellbeing support

Emergency & crisis

If you or someone you know in the residence is in crisis or an emergency situation, please contact the Emergency Services on 999. You can also go to your Reception desk to request support from the Reception and Security team.

Further detailed crisis support and resources can be found here.

 

Student conduct

We work hard in King’s Residences to create an inclusive environment where students feel safe and supported. We expect all of our students to do the same and show respect and kindness towards your fellow flatmates, peers and staff at the College. We operate a zero tolerance policy to disrespectful behaviour of any kind, including bullying, harassment and any kind of discriminatory or offensive behaviour. It is our community responsibility to take a stand to end bullying and harassment, and we encourage you to report any instances to your Reception team, Welfare Lead or directly to welfare@kcl.ac.uk.

We also have a bespoke Residences Disciplinary Policy where you can find out more about how residences are committed to providing a safe environment during your stay.

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King’s College London Student Services

King’s College London have a dedicated Student Services Online platform where you can access a range of different support resources. The College offers specialised support in disability advice, counselling and mental health support, health and wellbeing, fees, funding and money advice and more. All services are completely free to King’s students, so we encourage you to engage with these services.

student services

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